System Manager, ServiceNow

As a System Manager, ServiceNow, you will be part of the Global ERP & Enterprise Services team within the FDB IT Department. You will work with highly dedicated and skilled colleagues focused on ensuring stable, efficient, and compliant IT services. Simplicity and agility are key in our approach. This position involves operating, maintaining, and enhancing the ServiceNow platform, including forms, integrations, and workflows. Company OverviewFUJIFILM Biotechnologies plays a vital role in advancing healthcare. We are expanding our locations, capabilities, and teams, seeking passionate, mission-driven individuals to make a difference in people's lives. Join FUJIFILM Biotechnologies to help develop the next vaccine, cure, or gene therapy, collaborating with innovative biopharma companies worldwide. We foster a culture called Genki, fueling your passion and energy. Headquartered in Tokyo, Fujifilm employs over 70,000 people across healthcare, electronics, business innovation, and imaging sectors. Our Group Purpose is "giving our world more smiles." More info atFujifilm Careers . Principal AccountabilitiesSupporting Internal Customers:Provide timely support to ensure customer satisfaction and anticipate needs (10%). Technology Management:Ensure system reliability, availability, and security; stay updated with technological advancements; implement improvements (40%). Process Adherence:Follow ITIL/ITSM frameworks; document and refine IT processes for efficiency (20%). Validation:Prepare documentation for GxP and critical IT technologies; participate in validation/testing; approve validation documents (10%). Project Management:Manage or contribute to IT projects, ensuring deadlines and budgets are met, applying best practices (10%). Additional duties as assigned. Minimum Education and BackgroundBachelor’s degree, preferably with relevant certifications; extensive IT experience or equivalent background. 5+ years managing large enterprise systems, including at least three years with ServiceNow. Knowledge, Skills, and AbilitiesCollaborate across teams to support and improve IT services. Project management skills for self-driven and collaborative projects. Adaptability to organizational changes. Customer service skills for platform operation. Strong communication and attention to detail. Additional InformationFujifilm is committed to equal opportunity employment and provides reasonable accommodations upon request. Job DetailsSeniority Level: Mid-Senior level Employment Type: Full-time Job Function: Information Technology This job posting is active.#J-18808-Ljbffr