ServiceNow Lead Developer

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Job Description: ServiceNow Lead Developer

Duration: Long Term

Location: Dallas, TX, Charlotte, NC & Metro Park, NJ(Hybrid, Onsite 3 Days/Week)

Client: Wells Fargo

About the Role:

We are seeking a highly experienced ServiceNow Lead Developer who can work on development and helps the team to resolve issues. The candidate needs to have hands-on solid ServiceNow development skills including the experience with configurable workspace/UI builder, catalog item, and flow/workflow. The candidate must understand CSDM, the relationship within CMDB, and the foundation tables in the ServiceNow.

Key Responsibilities:

• Architect, design, and enhance ServiceNow modules and custom applications using JavaScript, Glide APIs, Flow Designer, and other platform tools.
• Lead and own the implementation, structure, and ongoing maintenance of CMDB, ensuring data integrity, CI accuracy, and relationship mapping.
• Align CMDB structure to Common Service Data Model (CSDM) standards and champion its adoption across business and IT stakeholders.
• Design and configure Business Continuity Management (BCM) workflows, including risk assessments, impact analyses, continuity planning, and testing scenarios.
• Collaborate cross-functionally with risk, compliance, IT, and continuity teams to ensure alignment with organizational resilience goals.
• Integrate ServiceNow with external systems and data sources via REST/SOAP APIs and MID Servers.
• Develop and enforce data governance, normalization, and integrity strategies across CMDB and BCM environments.
• Mentor and guide junior developers on architecture standards, code reviews, and platform best practices.
• Support platform upgrades, performance optimization, and patching activities.
• Build and maintain dashboards, executive reports, and visualizations for CMDB, CSDM, and BCM metrics and KPIs.

Required Skills & Experience:

• 10+ years of ServiceNow experience with expertise in development, administration, and architecture.
• Strong scripting capabilities with JavaScript, Glide API, UI/Server scripts, and Business Rules.
• Extensive hands-on experience with CMDB, including Discovery, Service Mapping, and data integrations.
• Deep understanding and practical implementation of CSDM v3+ and related data modeling.
• Proven experience implementing and enhancing BCM modules and workflows within ServiceNow.
• Strong familiarity with ITSM, ITOM, and ITIL v4 frameworks.
• Experience with ServiceNow GRC, SecOps, or similar risk/compliance modules is a plus.
• Experience with Service Graph Connector, CMDB Health Dashboards, CSDM compliance reporting, Work Space , Service Portal and OOB
• Proficiency in Integration Hub, Service Graph Connector, and platform automation tools.
• Exposure to Service Portal, Workspaces, and OOB/custom widgets.
• Agile/Scrum methodology experience and team collaboration in an enterprise environment.
• Experience in disaster recovery planning and enterprise risk management is a strong plus.

Certifications:

• ServiceNow Certified System Administrator (CSA) Required
• ServiceNow Application Developer Nice to have
• ServiceNow Implementation Specialist ITSM, ITOM, or BCM Nice to have
• ITIL v3/v4 Foundation Nice to have

Thanks and Regards,

Peter

Number : ext : 103

Recruitment manager

Eminence Technology Solutions LLC

Email:

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