Senior ServiceNow CSM Architect

We are seeking an experienced ServiceNow Customer Service Management (CSM) architect to design and lead the architecture of solutions on our CSM platform.

The ideal candidate will have strong functional and technical knowledge of ServiceNow CSM, as well as experience in designing CSM portals and integrating ServiceNow with external systems.

Responsibilities:

• Design and lead the architecture of solutions on the ServiceNow CSM platform
• Coordinate and execute the integration between the ServiceNow CSM portal and OnePortal (Adobe), including data modelling and synchronisation
• Collaborate with development, integration and product teams to ensure quality and consistency of implemented solutions
• Participate in cross-functional design sessions, providing strategic and technical insight on integrations and user experience
• Ensure compliance with architecture, security and scalability standards in all solutions
• Propose technical and functional improvements to optimise service flows and experience within the CSM portal
• Document the technical architecture, integration diagrams and key processes related to the project

Requirements:

• Proven experience as a ServiceNow CSM Architect
• Strong functional and technical knowledge of ServiceNow CSM
• Experience in designing CSM portals and integrating ServiceNow with external systems
• Knowledge and experience in integrations with Adobe or similar solutions
• Experience in designing data flows, APIs, and service-oriented architectures (REST, SOAP)
• Communication and collaborative work skills in multidisciplinary environments
• Advanced level of English

We Offer:

• A challenging and rewarding role in a fast-paced environment
• Opportunities for professional growth and development
• A dynamic and supportive team
• A competitive compensation package

About Us:

We are a leading provider of IT services and solutions. We value innovation, collaboration, and customer satisfaction.

Contact Information:

Please submit your application through our website.