ServiceNow Development Expert

ServiceNow Specialist

Omega CRM Consulting is seeking a skilled professional to collaborate with a leading global pharmaceutical company.

Job Summary

We are looking for a highly motivated ServiceNow Specialist to join our team. As a key member of our organization, you will be responsible for collaborating with cross-functional teams to deliver high-quality solutions and improve processes.

Key Responsibilities

• Understand the capabilities and community features of ServiceNow.
• Configure and maintain the ServiceNow platform within WSD module and APIs.
• Develop, maintain, and customize ServiceNow applications, including workflows, dashboards, and reporting solutions.
• Manage incidents and requests through the platform.
• Collaborate with cross-functional teams to deliver high-quality solutions, improve processes, and provide technical support.
• Analyze system performance issues and provide corrective actions while identifying root causes.
• Conduct code reviews to ensure they meet industry best practices and quality standards.
• Implement security policies using ACLs (Access Control Lists), roles, and groups.
• Document processes and technical solutions.
• Drive innovative mission solutions and digital transformation with our customers.
• Develop and enhance application prototypes & Proof of Concepts on the ServiceNow platform.
• Document and present technical solutions aligned with our customer's business problems.
• Facilitate and lead workshops for customers focusing on innovation, ideation, co-creation, development, and validation of solutions.
• Stay up-to-date with ServiceNow product developments, complementary technology, and external trends to identify opportunities to broaden the use of the Now Platform outside of typical domains.

Requirements

To succeed in this role, you will need:

• 3+ years of experience in ServiceNow development or similar engineering roles.
• Proficiency in ServiceNow platform development, including scripting (JavaScript, GlideScript), web technologies (HTML or XML) and ServiceNow APIs.
• Experience with ServiceNow modules: ITSM and WSD.
• Experience with Citizen development.
• Familiarity with ServiceNow development tools such as Flow Designer, Studio IDE, and Update Sets.
• Understanding of ServiceNow architecture, data model, and best practices.
• Experience with Service Portal design and development.
• Experience in developing custom applications and integrations with third-party applications.
• Experience facilitating client-facing workshops to successfully progress initiatives into the next phase of their lifecycle.
• Familiarity with Agile methodologies and DevOps practices.
• Ability to work within, and lead, a multi-discipline team focused on delivering high-quality output in short timeframes.
• Knowledge of relational databases.
• Knowledge of ITIL (incident management, change management, etc.).
• Analytical mindset and customer orientation.
• Ability to quickly understand new technology through instruction and self-training.
• Strong written and verbal communication skills.
• Fluid English.
• Critical thinking.
• Team collaboration is key.

What We Offer

• Permanent contract.
• Flexible Schedule.
• Trainings & Certifications.
• Home Office.
• Flexible retribution.
• Health insurance.
• OMEGA in action.

About Us

Our company specializes in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.

Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.

With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, we are a recognised leader in the Salesforce ecosystem in Spain.

We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.

Client satisfaction is at our core (rating: 4.9/5), and we've been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

At our company, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together. ],