ServiceNow Developer Position

The ServiceNow WSD module supports the IT O&L Site Enablement function. To strengthen this team, we seek a full-time external resource to support end-to-end development within the citizen scope of WSD. Key Responsibilities

• Serve as a key member of the global team developing and deploying solutions on the ServiceNow Platform.
• Develop custom applications and integrations with third-party applications.
• Facilitate client-facing workshops to advance initiatives.
• Leverage Agile methodologies and DevOps practices to deliver high-quality results quickly. Required Skills and Qualifications
• 3+ years of experience in ServiceNow development or similar engineering roles.
• Experience with ServiceNow modules: ITSM and WSD.
• Experience with Citizen development.
• Familiarity with ServiceNow development tools such as Flow Designer, Studio IDE, and Update Sets.
• Understanding of ServiceNow architecture, data model, and best practices.
• Experience with Service Portal design and development.
• Knowledge of relational databases.
• Knowledge of ITIL processes (incident management, change management, etc.).
• Analytical mindset and customer orientation.
• Ability to quickly learn new technologies through instruction and self-training.
• Strong written and verbal communication skills. Benefits
• Opportunity to work within a multidisciplinary team focused on delivering high-quality results quickly.
• Chance to stay updated on ServiceNow developments and external trends to identify new opportunities. Others
• Configuration and maintenance of the ServiceNow platform within WSD module and APIs.
• Developing, maintaining, and customizing ServiceNow applications, including workflows, dashboards, and reports.
• Managing incidents and requests via the platform.
• Collaborating with cross-functional teams to deliver solutions, improve processes, and provide technical support.
• Analyzing system performance issues and implementing corrective actions.
• Conducting code reviews to ensure adherence to industry standards.
• Implementing security policies with ACLs, roles, and groups.
• Documentation of processes and technical solutions.
• Driving innovation and digital transformation with clients.
• Developing application prototypes and Proof of Concepts on ServiceNow.
• Presenting technical solutions aligned with business needs.
• Leading workshops on innovation, ideation, co-creation, and solution validation.