ServiceNow Specialist

ServiceNow Specialist Role

We are seeking a ServiceNow Specialist to collaborate with one of the top global pharmaceutical companies. Main Responsibilities

• Understand ServiceNow, its community, and services provided.
• Familiarize yourself with the Citizen Approach within ServiceNow.
• Configure and maintain the ServiceNow platform within WSD module and APIs.
• Develop, maintain, and customize ServiceNow applications, including workflows, dashboards, and reporting solutions.
• Manage incidents and requests through the platform.
• Collaborate with cross-functional teams to deliver high-quality solutions, improve processes, and provide technical support.
• Analyze system performance issues and provide corrective actions while identifying root causes.
• Conduct code reviews to ensure compliance with best industry practices and quality standards.
• Implement security policies using ACLs (Access Control Lists), roles, and groups.
• Document processes and technical solutions.
• Drive innovative mission solutions and digital transformation with our customers.
• Develop and enhance application prototypes & Proof of Concepts on the ServiceNow platform.
• Document and present technical solutions aligned with our customer's business problems.
• Facilitate and lead workshops for customers focusing on innovation, ideation, co-creation, development, and validation of solutions.
• Stay up-to-date on ServiceNow product developments, complementary technology, and external trends to identify opportunities to broaden the use of the Now Platform outside typical domains. Experience
• 3+ years of experience in ServiceNow development or similar engineering roles.
• Proficiency in ServiceNow platform development, including scripting (JavaScript, GlideScript), web technologies (HTML or XML) and ServiceNow APIs.
• Experience with ServiceNow modules: ITSM and WSD.
• Experience with Citizen development.
• Familiarity with ServiceNow development tools such as Flow Designer, Studio IDE, and Update Sets.
• Understanding of ServiceNow architecture, data model, and best practices.
• Experience with Service Portal design and development.
• Experience in developing custom applications and integrations with third-party applications.
• Experience facilitating client-facing workshops to successfully progress initiatives into the next phase of their lifecycle.
• Familiarity with Agile methodologies and DevOps practices.
• Ability to work within, and lead, a multi-discipline team focused on delivering high-quality output in short timeframes.
• Knowledge of relational databases.
• Knowledge of ITIL (incident management, change management, etc.).
• Analytical mindset and customer orientation.
• Ability to quickly understand new technology through instruction and self-training.
• Strong written and verbal communication skills.
• Fluid English.
• Critical thinking.
• Team collaboration is key. What We Offer
• Permanent contract.
• Flexible Schedule. We make it easy. Balance your professional and personal life.
• Trainings & Certifications. Improve your skills and get the official certificate from our main partners.
• Home Office.
• Flexible retribution (public transport ticket, Ticket restaurant, …).
• Health insurance.
• OMEGA in action. Our commitment to a better society is not just an intention. About Us

Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.

Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.

With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.

We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.

Client satisfaction is at our core (rating: 4.9/5), and we've been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.