ServiceNow & SAP Release Manager (PMO)

Unlock Your Potential with Amaris Consulting

A dynamic and international team awaits you at Amaris Consulting, where we are shaping the future of consulting in a global market worth €800M and serving over 1,000 clients worldwide. As a ServiceNow & SAP Release Manager (PMO), you will thrive in an agile environment by planning project kickoffs and follow-ups.

Requirements:

• Demonstrable hands-on experience with ServiceNow (administration and ITSM processes) and SAP Solution Manager (SolMan ), including managing SAP releases.
• Proven ability to define, implement, and maintain SLAs and quality standards across integrated systems.
• Excellent project management and communication skills, with experience working in distributed teams spanning India and Europe.
• A proactive, detail-oriented mindset with a proven track record of driving continuous improvements in integrated process environments.

Responsibilities:

• Oversee and manage incidents and change requests via ServiceNow to ensure prompt resolution.
• Configure and maintain ServiceNow workflows to support robust change management, including clearly defined SLAs.
• Manage the end-to-end SAP change process using SAP Solution Manager, ensuring seamless transition from development to production.
• Oversee release meetings, approve changes, resolve conflicts, and enforce quality gates and standards aligned with SAP requirements.
• Align ServiceNow ITSM processes with SAP release practices to ensure integrated and efficient change management.
• Develop comprehensive documentation, reporting, and continuous improvement initiatives for process optimization.
• Collaborate with cross-functional PMO team members to prioritize and implement changes across platforms.
• Act as a cornerstone of the PMO team, ensuring that change and release processes support broader PMO goals and project governance across regions.