ServiceNow & SAP Release Manager (PMO)

Take your career to the next level with Amaris Consulting as a ServiceNow & SAP Release Manager (PMO)

Become part of an international team, thrive in a global group with 1,000+ clients worldwide and an agile environment by planning the kickoff and follow up on projects. Join Amaris Consulting, where you can develop your potential and make a difference within the company.

KEY RESPONSIBILITIES

• Manage incidents and change requests via ServiceNow to ensure prompt resolution.
• Configure and maintain ServiceNow workflows to support robust change management, including clearly defined Service Level Agreements.
• Manage the end-to-end SAP change process using SAP Solution Manager, ensuring seamless transition from development to production.
• Oversee release meetings, approve changes, resolve conflicts, and enforce quality gates and standards aligned with SAP requirements.
• Align ServiceNow ITSM processes with SAP release practices to ensure integrated and efficient change management.
• Develop comprehensive documentation, reporting, and continuous improvement initiatives for process optimization.
• Collaborate with cross-functional PMO team members to prioritize and implement changes across platforms.
• Act as a cornerstone of the PMO team, ensuring that change and release processes support broader PMO goals and project governance across regions.

REQUIRED SKILLS AND EXPERIENCE

• Demonstrable hands-on experience with ServiceNow (administration and IT Service Management processes) and SAP Solution Manager, including managing SAP releases.
• Proven ability to define, implement, and maintain Service Level Agreements and quality standards across integrated systems.
• Excellent project management and communication skills, with experience working in distributed teams spanning India and Europe.
• A proactive, detail-oriented mindset with a proven track record of driving continuous improvements in integrated process environments.