Servicenow Solution Architect – Csm / Global Travel Company / 100 Remote

About Us

Decskill was born in 2014 as an IT Talent company, with the main mission of providing value through knowledge. We enable companies to face the challenges of the Digital World by providing our clients with business models that ensure Technological Capacity, Flexibility and Agility.

We operate in 3 main areas:

• Decskill Talent, where we provide our customers with an extension of the IT teams in the technological aspects.
• Decskill Boost, a specialized development to increase capacity and optimize Time-to-Market, where we create and manage teams that deliver according to your needs, at the desired speed.
• Decskill Connect, where we provide our clients with consulting services, implementation and management of IT Infrastructures.

Our practice results in the creation of value for our clients, whether through the delivery of skilled and value-added services, skilled and motivated professionals, or through technology solutions that enable us to operate and transform our clients' businesses.

What are we looking for?

We are currently growing our IT Service Management unit and are seeking a highly experienced ServiceNow Architect to join our team.

This role requires solid experience as a CSM architect to support cross-functional design issues and special focus on the 'OnePortal' integration between Adobe and ServiceNow.

In this project:

You will work within the Digital Transformation area of a global company specializing in the development of SaaS technology for the travel industry.

The Solution Architect will be working within a small team of solution specialists and will be the technical expert supporting Business Analysts and a senior developer.

Responsibilities:

• Design and lead the architecture of solutions on the ServiceNow Customer Service Management (CSM) platform.
• Coordinate and execute the integration between the ServiceNow CSM portal and OnePortal (Adobe), including data modelling and synchronization.
• Collaborate with development, integration and product teams to ensure quality and consistency of implemented solutions.
• Participate in cross-functional design sessions, providing strategic and technical insight on integrations and user experience.
• Ensure compliance with architecture, security and scalability standards in all solutions.
• Propose technical and functional improvements to optimize service flows and experience within the CSM portal.
• Document the technical architecture, integration diagrams and key processes related to the project.

Technical & Functional Experience:

• Proven experience as a ServiceNow CSM Architect, with strong functional and technical knowledge.
• Specific experience in designing CSM portals and integrating ServiceNow with external systems.
• Knowledge and experience in integrations with Adobe or similar solutions.
• Experience in designing data flows, APIs, and service-oriented architectures (REST, SOAP).
• Communication and collaborative work skills in multidisciplinary environments.
• Advanced level of English.

What can we offer you?

• Be part of a talented team.
• Incredible working environment.
• Full remote working mode.
• If you have new ideas, this is the place for you to put them into action.

Equality and Diversity:

• We are committed to equality and non-discrimination with all our talents.
• We capture and promote talent from diversity and inclusion, regardless of age, gender, ethnicity, race, nationality or any other form of discrimination incompatible with the dignity of the person.