ServiceNow Developer

Job Title: ServiceNow Consultant (Public Sector – County-Level Experience) Location: Remote with potential travel to client sites Employment Type: Contract Note: Third-party recruiters will not be considered for this opportunity.

This role is contingent upon award

Contract is not anticipated to start until February 2026

About Witriol Consulting

Witriol Consulting is a trusted small business specializing in public sector consulting, ERP solutions, and IT modernization. With deep experience supporting federal, state, and county agencies, our team delivers tailored, compliance-driven technology services that align with each client’s mission. We pride ourselves on agility, integrity, and results—bringing cross-functional expertise to projects involving finance, cybersecurity, enterprise systems, and digital transformation.

Job Description:

We are seeking a highly experienced ServiceNow Consultant with 10+ years of hands-on experience to support the design, implementation, and optimization of ServiceNow-based Enterprise Service Management Systems (ESMS), with a focus on public sector and county-level deployments. The ideal candidate brings a strong background in configuration, system architecture, and consulting within ITSM frameworks—aligned with government environments, workflows, and compliance requirements.

Key Responsibilities:

• Serve as a functional and technical SME for ServiceNow platform modules including Incident Management, Problem Management, Change Management, Asset & Configuration Management, and Knowledge Management.
• Lead configuration and deployment of ServiceNow solutions including workflows, catalogs, self-service portals, and reporting dashboards.
• Collaborate with county IT and DevOps teams to deliver scalable and secure ServiceNow implementations that support large user populations.
• Analyze requirements and map them to ServiceNow capabilities, identifying opportunities for automation and improvement of service delivery processes.
• Support the development of interface requirements, data migration strategies, and system integration points.
• Maintain system health and performance through best-practice-based monitoring, troubleshooting, and problem resolution.
• Provide documentation and knowledge transfer to client teams and support user adoption through training sessions.
• Ensure alignment with public sector compliance standards, including NIST 800-series guidelines and county procurement policies.

Required Qualifications:

• 8+ years of ServiceNow consulting experience with direct hands-on configuration and implementation responsibilities.
• Proven expertise in functional consulting, incident/problem management, system architecture, and solution design using the ServiceNow platform.
• Experience working on county-level or municipal IT service projects, preferably within California.
• Strong understanding of ITIL best practices and how they are applied within ServiceNow.
• Ability to write technical documentation, SOPs, and configuration guides for public sector clients.
• Skilled in stakeholder engagement, requirement gathering, and translating needs into ServiceNow capabilities.
• Excellent communication and interpersonal skills; able to liaise effectively with both technical and non-technical stakeholders.
• U.S. Citizenship is required due to government security and compliance requirements.

Preferred Skills:

• ServiceNow Certified System Administrator or higher-level certifications (e.g., Implementation Specialist, Application Developer).
• Familiarity with Public Sector procurement and IT systems a plus.
• Knowledge of CMDB, integration with third-party platforms, and ServiceNow Performance Analytics.

Work Conditions:

• Primarily remote work with occasional travel for client meetings or implementation support.

Job Type: Contract

Pay: $70.00 - $80.00 per hour

Expected hours: 40 per week

Compensation Package:

• 1099 contract

Schedule:

• 8 hour shift

Application Question(s):

• What is your LinkedIn profile page address?

Education:

• Bachelor's (Required)

Experience:

• ServiceNow: 8 years (Required)

Work Location: Remote