ServiceNOW Administrator

ServiceNOW Administrator (CMDB)

This is a role that requires expertise in ServiceNow and experience in project leadership.

The main responsibilities of this position include operationalizing and administering the existing Configuration Management Database (CMDB), coordinating and training technical resources, and resolving conflicts and other issues in the CMDB. Milestone Deliverables

• Create an assessment of needs for existing CMDB: due within 2 weeks
• Create Project Plan to Operationalize existing CMDB: due within 1 month
• First Draft of CMDB Process Plan: due within 60 days
• First draft of Resource Manager Dashboard: due within two weeks
• Final draft of Dashboard and all required reports: due within 1 month
• Other ServiceNow deliverables will be discussed as time permits

Daily/Weekly Expectations

• Plan and lead meetings for each project daily/weekly
• Meeting notes will be sent out within 24 hours of each meeting
• Timelines and deliverables will be met as indicated in project plan
• Roadblocks will be reported to the supervisor for each project, no later than the Wednesday project meeting

Additional Responsibilities

• Coordinates with ServiceNow support team on new or modified applications within the platform
• Plans and develops test data to validate new or modified applications within the platform
• Evaluates alternative solutions and recommends and implements appropriate applications design
• Contributes to the efficiency and effectiveness of the team's service by offering suggestions or direction as a member of the team

Minimum Qualifications

• Current Local Candidate. Not negotiable.
• 100% onsite. Not negotiable.
• A minimum of three years' experience as a Project Lead for ServiceNow implementation and Administration, with minimal supervision
• A minimum of three years' experience as a ServiceNow Administrator managing all day to day administration for CMDB and supporting the ServiceNow platform
• Clear communicator demonstrating professional organization, technical documentation, creating project plans, and monitoring progress using Service-Now. As well as Experience in systems analysis, design, and programming
• Experience integrating and managing multiple third-party data sources for CMDB
• Hands on experience with implementation of Resource Manager/Time Sheet Portal, Project Management modules and reporting/dashboard creation
• Self-starter, analytical problem-solving abilities, proactive/positive team player, resourceful and innovative

Preferred/Special Skills

• Project Manager experience leading similar projects
• Experience in ServiceNow development, integration, and implementation in the government sector