ServiceNow Consultant

Strategic Staffing Solutions

Strategic Staffing Solutions

Charlotte, NC

Posted 1 day ago


ServiceNow Solutions Consultant / Architect Charlotte, NC

Job Summary:

We are seeking a dynamic and experienced professional with deep ServiceNow product knowledge and a strong foundation in data quality, enterprise architecture, and cloud platforms. The ideal candidate will serve as a strategic advisor and technical expert, helping align ServiceNow solutions and enterprise technology initiatives with business objectives. This role requires a balance of technical proficiency, business consulting capabilities, and leadership skills.

Key Responsibilities:

  • Lead the design, implementation, and optimization of ServiceNow solutions across ITSM, HRSD, CSM, or custom apps.
  • Champion data quality standards and data management best practices throughout the organization.
  • Collaborate with enterprise architects and engineers to ensure seamless systems integration and cloud adoption (AWS, Azure, or GCP).
  • Use BI tools such as Power BI, Tableau, or SQL to generate insights and drive data-informed decisions.
  • Apply Agile, Scrum, or DevOps practices to manage ServiceNow development lifecycles and enhancements.
  • Ensure compliance with cybersecurity, data privacy, and risk management frameworks (e.g., NIST, HIPAA, SOX).
  • Conduct business process analysis and map workflows to drive operational efficiency.
  • Engage in strategic planning to align ServiceNow and digital transformation initiatives with broader business goals.
  • Lead change management efforts and support user adoption of new systems and processes.
  • Build relationships with executives, business stakeholders, and cross-functional teams to gather requirements and present technology strategies.
  • Evaluate technology projects for ROI, cost-effectiveness, and alignment with budget constraints.
  • Mentor junior team members and foster a collaborative, forward-thinking work culture.

Required Qualifications:

  • 5+ years of experience with ServiceNow (product use, administration, development, or architecture).
  • Proven experience in data management and data quality frameworks.
  • Strong understanding of enterprise architecture, system design, and application integration.
  • Proficiency in cloud platforms (AWS, Azure, or GCP).
  • Hands-on experience with Power BI, Tableau, or SQL.
  • Working knowledge of SDLC methodologies, especially Agile or DevOps.
  • Familiarity with cybersecurity, compliance, and risk mitigation principles.

Preferred Skills:

  • Experience with process mapping and business analysis tools.
  • Demonstrated success in strategic planning and digital transformation programs.
  • Strong executive communication and presentation skills.
  • Team leadership and mentoring experience.
  • Financial acumen with the ability to understand and explain ROI and cost-benefit analysis.
  • High proficiency in critical thinking, adaptability, and a data-driven mindset.
  • Passion for continuous learning and staying current on emerging technologies.
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