ServiceNow ITOM Service Mapping Consultant Location: Hybrid/Remote

Summary We are seeking a ServiceNow ITOM Consultant to work with our Site Reliability Engineering team. The successful candidate will be instrumental in advancing service mapping in our ServiceNow ITOM Visibility project.

Key Responsibilities

• Improve ServiceNow horizontal discovery and top-down mapping.
• Develop discovery patterns within the ServiceNow environment.
• Provide guidance and best practices based on experience and expertise.

Technical Skills and Qualifications

• Strong understanding of data centers and infrastructure/networking.
• Proficiency in low-code development within the ServiceNow tool.
• ServiceNow Certified Discovery Implementation Specialist certification preferred.
• ServiceNow Certified Service Mapping Implementation Specialist certification preferred.

Professional Skills

• Highly collaborative and communicative
• Ability to work in fast-paced environment of high transparency and accountability
• Strong interpersonal skills with the ability to communicate effectively and establish working relationships with individuals.
• An unquestioned ability to retain confidential business and personnel information.

Experience The ideal candidate will have substantial experience in a similar role, sufficient to provide guidance and best practices.

Work Environment This role is in a team setting that values collaboration. The pace is fast, and the ability to switch gears quickly is essential.

DICE

jpeter@c4techservices.com