ServiceNow Tester Senior Associate- Operate

At PwC, our people in software and product innovation focus on developing cutting-edge software solutions and driving product innovation to meet the evolving needs of clients. These individuals combine technical experience with creative thinking to deliver innovative software products and solutions. In testing and quality assurance at PwC, you will focus on the process of evaluating a system or software application to identify any defects, errors, or gaps in its functionality. Working in this area, you will execute various test cases and scenarios to validate that the system meets the specified requirements and performs as expected.

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Respond effectively to the diverse perspectives, needs, and feelings of others.
• Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
• Use critical thinking to break down complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the business context and how it is changing.
• Use reflection to develop self awareness, enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

Job Description

At an Senior Associate level, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution by using Data, Analytics & Insights Skills. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Use feedback and reflection to develop self-awareness, personal strengths, and address development areas.
• Demonstrate critical thinking and the ability to bring order to unstructured problems.
• Ticket Quality and deliverables review, Status Reporting for the project.
• Adherence to SLAs, experience in incident management, change management and problem management.
• Review your work and that of others for quality, accuracy, and relevance.
• Know how and when to use tools available for a given situation and can explain the reasons for this choice.
• Seek and embrace opportunities which give exposure to different situations, environments, and perspectives.
• Flexible to work in stretch opportunities/assignments.
• Use straightforward communication, in a structured way, when influencing and connecting with others.
• Able to read situations and modify behavior to build quality relationships.
• Uphold the firm's code of ethics and business conduct.
• Work in a team environment that includes client interactions, workstream management, and cross-team collaboration.
• Good Team player. Take up cross competency work and contribute to COE activities.
• Escalation/Risk management.

Position Requirements

Required Skills:

Primary Skill: ServiceNow ITSM, HRSD, ITOM, ITBM, CMDB, ATF, Javascript.

Secondary Skill: Reporting, Selenium, Java, Cucumber, Azure devops, Git

Data Analyst

• Should have minimum 5 year’s hands on experience on Service Now Application like GRC/IRM, ITSM, ITBM
• Should have minimum 5 years’ hands on Experience on ITIL, ITSM modules.
• Should have minimum 5 years’ working understanding of ServiceNow ATF, Tricentis Tosca
• Should have the ability to understand complex business and functional requirements.
• Should have superior analytical skills in analyzing user, functional and technical requirements
• Should have ability to practical application of the Testing Concepts in day-to-day project activities.
• Should have ability to derive the Test Scenarios from the Business Requirements.
• Should have working understanding in Test Design and writing detailed test cases based on user scenarios.
• Should have working understanding of analyzing test execution results and the creation of appropriate test metrics.
• Should have working understanding of the defect management process.
• Should have working understanding of ServiceNow Test Management and Agile
• Should have working understanding of automation testing concepts and hands on ServiceNow ATF
• Should have working understanding of Automation execution like preparing smoke test scenarios and execution in continuous basis with each deployment
• Should have ability to enhance automation scripts to build a regression suite.
• Should have working understanding of software testing techniques and strategies.
• Should working understanding in Mobile Testing.
• Should have working understanding of the various Test Management and Defect Management tools.
• Should have working understanding of quality assurance and/or software development processes and methodologies, with the ability to share that knowledge with peers, and project team members.
• Should have excellent analytical skills and ability to solve complex problems.
• ways of “working smarter”, through elimination of unnecessary steps or duplication.

Nice To Have

• Certifications in ServiceNow (CSA, ITIL, ATF), ISTQB Certification

Soft Skills

• Should have Exceptional written and verbal communication skills to articulate technical details effectively
• Strong problem-solving skills with keen attention to detail and precision.
• Ability to work autonomously as well as collaborate effectively within diverse teams.
• A proactive mindset focused on continuous improvement in quality assurance processes.
• Adaptability manages multiple priorities and excel in dynamic, fast-paced environments.

Managed Services- ServiceNow

At PwC we relentlessly focus on working with our clients to bring the power of technology and humans together and create simple, yet powerful solutions. We imagine a day when our clients can simply focus on their business knowing that they have a trusted partner for their IT needs. Every day we are motivated and passionate about making our clients’ better. 

Within our Managed Services platform, PwC delivers integrated services and solutions that are grounded in deep industry experience and powered by the talent that you would expect from the PwC brand. The PwC Managed Services platform delivers scalable solutions that add greater value to our client’s enterprise through technology and human-enabled experiences.  Our team of highly skilled and trained global professionals, combined with the use of the latest advancements in technology and process, allows us to provide effective and efficient outcomes.  With PwC’s Managed Services our clients are able to focus on accelerating their priorities, including optimizing operations and accelerating outcomes.  PwC brings a consultative first approach to operations, leveraging our deep industry insights combined with world class talent and assets to enable transformational journeys that drive sustained client outcomes. Our clients need flexible access to world class business and technology capabilities that keep pace with today’s dynamic business environment.  

Within our ServiceNow platform, we provide support to various ServiceNow Products where we focus more on resolving and providing automated solutions to achieve quick TAT for any issues encountered. Our focus is to empower our clients to navigate and capture the value of their application portfolio while cost-effectively operating and protecting their solutions. We do this so that our clients can focus on what matters most to your business: accelerating growth that is dynamic, efficient and cost-effective.  

As a member of our ServiceNow team, we are looking for candidates who thrive working in a high-paced work environment capable of working on a mix of critical Application Evolution Service offerings and engagement including help desk support, enhancement and optimization work, as well as strategic roadmap and advisory level work.  It will also be key to lend experience and effort in helping win and support customer engagements from not only a technical perspective, but also a relationship perspective.