Servicenow Developer with IRM

Job Title: ServiceNow IRM Engineer

Location: Chennai OR Gurgaon

Department: Global Risk, Compliance & Technology (GRCT)

About the Role

American Express is seeking a highly skilled and motivated ServiceNow IRM Engineer to join our dynamic and growing GRCT organization. This role will be instrumental in designing and implementing scalable, optimal solutions across Compliance and Risk domains using the ServiceNow platform. You will work closely with cross-functional teams to deliver high-impact solutions that align with regulatory requirements and business goals.

Key Responsibilities

• Design and implement scalable solutions within the ServiceNow IRM suite to support Compliance and Risk initiatives.
• Configure and customize ServiceNow modules including workflows, scripting, UI policies, ACLs, integrations, and CMDB.
• Collaborate with Engineers, Product Owners, Architects, and other stakeholders to deliver solutions on time and within budget.
• Participate in all phases of the development lifecycle: requirements gathering, design, development, testing, implementation, and documentation.
• Provide accurate estimates for design, build, test, and implementation phases.
• Conduct code reviews and provide mentorship to team members on best practices and coding standards.
• Support unit, integration, and user acceptance testing; align with broader testing strategies.
• Prepare production-ready configurations and assist with deployment activities.
• Offer technical consultation to product owners and contribute to shaping the technical roadmap.
• Evaluate and recommend tools and third-party solutions based on evolving business and regulatory needs.
• Actively participate in Agile ceremonies and utilize tools such as Rally for project tracking.

Required Qualifications

• Bachelor’s or Master’s degree in Computer Science, Computer Engineering, or a related technical field.
• 8+ years of overall development experience.
• 3+ years of hands-on experience with ServiceNow, specifically in Integrated Risk Management (IRM) implementations.
• Proficiency in JavaScript, RESTful APIs, XML, Java, Jelly scripting, and AngularJS.
• Strong experience with ServiceNow configurations and integrations.
• Familiarity with Agile methodologies and tools.

Preferred Qualifications

• Working knowledge of Google Cloud Platform (GCP).
• Experience building and executing JavaScript utilities.
• ServiceNow Certified System Administrator certification.
• Conceptual understanding of enterprise architecture.
• 5+ years of experience in Agile and Scaled Agile Framework (SAFe).
• Exposure to Machine Learning or Generative AI technologies (a plus, not required).

Additional Information

• This role is part of a strategic initiative to migrate from Archer to a new ServiceNow-based IRM platform.
• The first 90 days to 1 year will focus on integrating with the team, understanding the legacy Archer system, and delivering key requirements by year-end.
• Long-term responsibilities include supporting a multi-year roadmap to build a robust IRM platform in response to evolving regulatory demands.

Interview Process

• Initial screening by Ratul.
• 2–3 rounds of technical interviews with team members from India and the US.
• Interviews will be conducted via video; no live coding required.

Thanks & Regards

Tanupriya Singh

Technical Recruiter

ITMC Systems, Inc

www.itmcsystems.com

tanupriya@itmcsystems.com