ServiceNow Developer

Job Description:

1. Solution Design:

• Design and develop ServiceNow solutions, including custom applications and integrations.
• Create high-level architecture and detailed design documents.

2. Implementation:

• Lead the implementation of ServiceNow modules such as ITSM, ITOM, HRSD, and others.o Configure and customize ServiceNow applications and facilitate the rollout of new modules and enhancements.

3. Technical Leadership:o Provide technical guidance and mentorship to development teams.o Ensure best practices and coding standards are followed.
4. Integration:

• Design and implement integrations with other enterprise systems using web services (SOAP/REST), APIs, and other technologies.
• Manage data migration and synchronization between ServiceNow and other systems.

5. Stakeholder Collaboration:o

• Work closely with business stakeholders to gather requirements and translate them into technical solutions.
• Conduct workshops and training sessions for end-users and administrators.

6. Performance Optimization:

• Monitor system performance and implement improvements to ensure optimal performance and scalability.
• Troubleshoot and resolve technical issues.

7. Detailed Description:

• Maintain comprehensive documentation of architecture, design, and implementation processes.
• Prepare and present technical proposals and reports.
• Pre-sales & Consulting: Understanding client needs: Analyze business processes, pain points, and desired outcomes to recommend suitable ServiceNow solutions.
• Solution design: Craft technical blueprints for ServiceNow implementations, considering existing infrastructure, scalability, and integrations.
• Proof of concepts (POCs): Develop and demonstrate working prototypes to showcase the value proposition of the solution.
• Estimating & quoting: Prepare proposals with detailed cost estimates and implementation timelines.
• Implementation & Delivery:o Leading technical teams: Guide developers, administrators, and other stakeholders throughout the implementation process.
• Configuration & customization: Configure ServiceNow modules and workflows to align with specific business requirements.
• Integration with existing systems: Ensure seamless integration between ServiceNow and other enterprise applications.
• Testing & validation: Conduct thorough testing to ensure the solution functions as designed and meets performance benchmarks.
• Post-Implementation & Support:o Knowledge transfer: Train end-users and support teams on the new ServiceNow system.
• Performance optimization: Continuously monitor performance and suggest improvements for efficiency and scalability.
• Change management: Facilitate smooth adoption of the new system and address user concerns.
• Staying updated: Continuously learn about new ServiceNow features, best practices, and industry trends. Requirements:

1. Technical Skills:

• Extensive experience with ServiceNow platform and its core modules.
• Proficiency in scripting languages such as JavaScript, HTML, CSS, and AngularJS.
• Strong understanding of ITIL processes and best practices.

2. Experience:o Proven experience in designing and implementing ServiceNow solutions.

• Experience with ServiceNow integrations and data migration.

3. Certifications:

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Implementation Specialist (CIS) in relevant modules.
• ITIL Foundation certification is preferred.

4. Soft Skills:

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Ability to work independently and as part of a team.

5. Education: Bachelor s or Master s degree in Computer Science