ServiceNow Developer ITOM

Our client, a ServiceNow services organization, are hiring a ServiceNow Developer with expertise in IT Operations Management (ITOM) to join the team in New York on a contract basis. The successful candidate will be responsible for designing, developing and implementing ServiceNow solutions with the aim to enhance IT operations across the business.

Responsibilities

• Design, develop and enhance ServiceNow ITOM solutions, including Discovery, Service Mapping, Event Management and CMDB.
• Implement and support automated workflows and integrations leveraging APIs, MID Servers and web services to streamline IT operations.
• Collaborate cross-functionally with infrastructure, cloud and application teams to ensure the accuracy, completeness and visibility of configuration item (CI) data.
• Develop automation solutions using Orchestration and Flow Designer to improve efficiency and minimize manual processes.
• Identify, troubleshoot and resolve issues, optimising the performance, scalability and security of ITOM-related functionalities.
• Produce and maintain comprehensive documentation, including technical specs, implementation roadmaps and user support materials.
• Remain up to date with the latest ServiceNow features, enhancements and industry best practices to ensure continuous platform improvement.

Skillset

• At least three years of hands-on experience developing solutions within the ServiceNow platform.
• Deep expertise in ITOM modules, including Discovery, Service Mapping, Event Management, and CMDB.
• Proficient in scripting languages such as JavaScript and GlideScript, with solid experience using Flow Designer.
• Skilled in configuring and troubleshooting MID Servers for seamless integrations.
• Strong foundational knowledge of infrastructure components like servers, networks, and cloud technologies.
• Well-versed in ITIL frameworks and CMDB best practices.
• Capable of producing clear, concise technical documentation and implementation plans.
• Certified in ServiceNow ITOM, Discovery, or CMDB (preferred).
• Excellent communication and teamwork skills across technical and non-technical teams.

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