Decskill was born in 2014 as an IT Talent company, with the main mission of providing value through knowledge. We enable companies to face the challenges of the digital world by providing our clients with business models that ensure Technological Capacity, Flexibility, and Agility. In numbers, we are a team of +600 people with offices in Lisbon, Porto, and Madrid.

DECSKILL

operates in 3 main areas:

• DECSKILL BOOST: where we provide our customers with an extension of the IT teams in the technological aspects.
• DECSKILL CONNECT: a specialized development to increase capacity and optimize Time-to-Market, where we create and manage teams that deliver according to your needs, at the desired speed.
• IT Infrastructure Services: where we provide our clients with consulting services, implementation, and management of IT infrastructures.

Our practice results in the creation of value for our clients, whether through the delivery of skilled and value-added services, skilled and motivated professionals, or through technology solutions that enable us to operate and transform our clients' businesses.

What are we looking for? Our IT Service Management unit is currently growing, and your experience as a ServiceNow Architect is just what we are looking for.

This role requires solid experience as a CSM architect to support cross-functional design issues with a special focus on the ‘OnePortal’ integration between Adobe and ServiceNow.

In this project: You will join the Digital Transformation area of a global company specialized in the development of SaaS technology for the travel industry .

The Solution Architect will work within a small team of solution specialists and will be the technical expert supporting Business Analysts and a senior developer.

Responsibilities include:

• Design and lead the architecture of solutions on the ServiceNow Customer Service Management (CSM) platform.
• Coordinate and execute the integration between the ServiceNow CSM portal and OnePortal (Adobe), including data modelling and synchronization.
• Collaborate with development, integration, and product teams to ensure quality and consistency of solutions.
• Participate in cross-functional design sessions, providing strategic and technical insights.
• Ensure solutions meet architecture, security, and scalability standards.
• Propose improvements to optimize service flows and user experience within the CSM portal.
• Document the technical architecture, integration diagrams, and key processes.

Technical & Functional Experience:

• Proven experience as a ServiceNow CSM Architect with strong functional and technical knowledge.
• Experience in designing CSM portals and integrating ServiceNow with external systems.
• Knowledge of integrations with Adobe or similar solutions.
• Experience in designing data flows, APIs, and service-oriented architectures (REST, SOAP).
• Excellent communication and collaboration skills in multidisciplinary environments.
• Advanced level of English.

What can we offer you?

• Be part of a talented team and an incredible working environment.
• Full remote working mode.
• Opportunities to bring your ideas to life.

Location: Ideally Spain or Portugal.

If you are eager to grow professionally and want to be part of our team, don’t hesitate to apply!

Decskill is committed to equality and non-discrimination. We value diversity and inclusion, regardless of age, gender, ethnicity, race, nationality, or any other characteristic.

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