ServiceNow Administrator - IT Service Management Specialist

Description

We are seeking a dedicated and proactive ServiceNow Administrator to join our team. This is a fantastic opportunity for an individual who is passionate about IT service management and eager to grow within the ServiceNow ecosystem. You will play a critical role in managing, configuring, and optimizing our ServiceNow platform, with a focus on IT Service Management (ITSM), Configuration Management Database (CMDB), and Asset Management.

Company Culture and Environment

Our team values collaboration and continuous learning. We promote a supportive environment where team members encourage each other to grow and develop their skills within the ServiceNow ecosystem.

Career Growth and Development Opportunities

This role offers the chance to build on your technical expertise, with a strong desire to learn new skills and develop into a team leadership role over time. You will be part of a growth-oriented team that values your professional development.

Detailed Benefits and Perks

• Competitive rate based on experience (All-inclusive)
• Opportunity for contract-to-hire duration of 6 months
• Travel expenses covered for occasional trips to Cleveland

Compensation and Benefits

• Competitive salary based on experience
• All-inclusive rate for the duration of the contract

Why you should apply for this position today

If you’re passionate about ServiceNow and want to be part of a collaborative and growth-oriented team, this is the perfect opportunity for you. We value continuous learning and development, and we are looking for someone who is excited to grow with us in a supportive environment. This role offers the chance to build on your technical expertise and take your career to the next level.

Skills

• ServiceNow Administrator Certification (required)
• Certification in IT Service Management (CIS for ITSM) preferred
• Strong foundational knowledge and experience with ITSM, CMDB, and Asset Management modules
• Excellent problem-solving skills and attention to detail
• Strong communication skills with a collaborative mindset for remote teamwork

Responsibilities

• Administer and maintain the ServiceNow platform, ensuring configurations align with business needs and best practices
• Work on ITSM, CMDB, and Asset Management modules to optimize workflows and processes
• Configure and customize ServiceNow applications, creating efficient processes and user-friendly solutions
• Collaborate with cross-functional teams to understand business requirements and translate them into ServiceNow solutions
• Provide technical support and guidance to end users, ensuring a seamless ServiceNow experience
• Develop and document new processes, workflows, and enhancements to continually improve platform usage
• Take ownership of incidents, requests, and problem resolutions in a timely and professional manner

Qualifications

• At least 2.5 years of hands-on experience in ServiceNow platform configuration and administration
• Strong foundational knowledge and experience with ITSM, CMDB, and Asset Management modules
• A strong desire to learn new skills and develop into a team leadership role over time
• Excellent problem-solving skills and attention to detail
• Strong communication skills with a collaborative mindset to work effectively in a remote team environment

Education Requirements

• ServiceNow Administrator Certification
• Certification in IT Service Management (CIS for ITSM) preferred

Education Requirements Credential Category

• Technical Certification

Experience Requirements

• At least 2.5 years of hands-on experience in ServiceNow platform configuration and administration

Why work in Newburgh Heights, OH

Newburgh Heights offers a close-knit community atmosphere, providing a great balance of suburban living with easy access to urban amenities. The area is known for its affordability, making it an attractive place to live while being close to the vibrant city life of Cleveland.