ServiceNow Administrator/Developer

We have a 5-Year, 100% remote with a once quarterly onsite requirement, ServiceNow Administrator contract in Jackson, Mississippi. The anticipated start is July 2025.

Our client is seeking an experienced ServiceNow Administrator/Developer to support, administer, and maintain its newly implemented IT Service Management (ITSM) module. This role is essential to ensure the ongoing performance, reliability, and enhancement of our clients' ServiceNow environment. The ideal candidate will bring technical expertise and best practices in ServiceNow administration, development, and support, with the flexibility to help expand the platform in the future.

Key Responsibilities:

• Serve as the primary administrator for the ServiceNow ITSM module.
• Monitor system health, performance, and functionality.
• Manage user roles, groups, and permissions.
• Ensure adherence to platform governance, change control, and development standards.
• Troubleshoot and resolve technical issues within the ITSM module.
• Conduct root cause analysis for incidents and implement permanent fixes.
• Manage incident and request queues related to ServiceNow issues.
• Development & Configuration
• Design and configure workflows, forms, fields, business rules, client scripts, UI policies, and service catalog items within the ITSM module.
• Develop and maintain integrations with other systems, as needed.
• Create and maintain reports and dashboards.
• Enhancements & Continuous Improvement
• Analyze business requirements and propose scalable, secure solutions in the ServiceNow platform.
• Provide recommendations for improvements and enhancements to existing ITSM workflows and features.
• Prepare for future module implementations (e.g., Public Sector Digital Services).
• Create and maintain system documentation and user guides.
• Train internal staff on use and capabilities of the ServiceNow ITSM module.
• Serve as liaison between IT leadership, business units, and ServiceNow support/vendor resources.
• Participate in roadmap discussions and assist in planning future ServiceNow expansions.

Minimum Qualifications

• 3+ years of experience as a ServiceNow Administrator or Developer.
• ServiceNow Certified System Administrator (CSA) required.
• Experience in a public sector or Medicaid environment.
• Experience preparing a platform for expansion, particularly with Public Sector Digital Services or other ServiceNow modules.
• Strong understanding and hands-on experience with the ITSM module (Incident, Problem, Change, Knowledge, Service Catalog, etc.).
• Experience with JavaScript, Glide scripting, and ServiceNow APIs.
• Familiarity with ServiceNow update sets, scoped applications, and integrations.
• Ability to work independently and manage multiple priorities.
• Excellent communication and documentation skills.

Desired Qualifications

• ServiceNow Certified Application Developer.
• Experience in a public sector or Medicaid environment.
• Experience preparing a platform for expansion, particularly with Public Sector Digital Services or other ServiceNow modules.

Minimum Application Requirements

Your application will be disqualified if you do not meet all these minimum application requirements.

• Must meet or exceed the Minimum Qualifications.
• Must be a current resident of the United States.
• Must have current work authorization for the United States.
• Must be a direct hire.

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