ServiceNow Administrator

Job Title: ServiceNow Administrator (Remote)

V-Soft Consulting is seeking a highly skilled ServiceNow Administrator to support our premier client in a remote environment.

Requirements:

• ServiceNow Certified System Administrator (CSA) certification
• ServiceNow Certified Application Developer certification

Experience and Education:

• 3+ years of experience as a ServiceNow Administrator or Developer
• Experience working in a public sector or Medicaid environment
• Experience preparing a platform for expansion, particularly with Public Sector Digital Services or other ServiceNow modules
• Familiarity with ServiceNow update sets, scoped applications, and integrations
• Strong understanding and hands-on experience with the ITSM module (Incident, Problem, Change, Knowledge, Service Catalog, etc.)
• Experience with JavaScript, Glide scripting, and ServiceNow APIs
• Ability to work independently and manage multiple priorities
• Excellent communication and documentation skills

Responsibilities: System Administration:

• Serve as the primary administrator for the ServiceNow ITSM module
• Monitor system health, performance, and functionality
• Manage user roles, groups, and permissions
• Ensure adherence to platform governance, change control, and development standards Break/Fix Support:
• Troubleshoot and resolve technical issues within the ITSM module
• Conduct root cause analysis for incidents and implement permanent fixes
• Manage incident and request queues related to ServiceNow issues Development & Configuration:
• Design and configure workflows, forms, fields, business rules, client scripts, UI policies, and service catalog items within the ITSM module
• Develop and maintain integrations with other systems, as needed. Create and maintain reports and dashboards Enhancements & Continuous Improvement:
• Analyze business requirements and propose scalable, secure solutions in the ServiceNow platform
• Provide recommendations for improvements and enhancements to existing ITSM workflows and features
• Prepare for future module implementations (e.g., Public Sector Digital Services) Training & Documentation:
• Create and maintain system documentation and user guides
• Train internal staff on use and capabilities of the ServiceNow ITSM module Collaboration & Planning:
• Serve as liaison between IT leadership, business units, and ServiceNow support/vendor resources
• Participate in roadmap discussions and assist in planning future ServiceNow expansions

V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America. As a valued V-Soft Consultant, you're eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.

V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.