ServiceNow Analyst

Job Description:

We are seeking a skilled ServiceNow Analyst to support an international defence organisation in Brussels.

• Provide 1st line support to project managers, service delivery teams, and end users on the ServiceNow platform.
• Monitor and resolve ServiceNow-related incidents.
• Set up and supervise project/service workflows in the Enterprise Project Portfolio Management (PPM) module.
• Maintain accurate and up-to-date documentation.
• Assess, prioritise, and implement enhancements using JIRA.
• Drive process improvements in Demand, Portfolio, Project, Resource, and Time Management.
• Conduct training sessions and support wider adoption of ServiceNow modules. Requirements:
• Minimum 5 years' experience working with ServiceNow.
• ServiceNow SPM (Strategic Portfolio Management) certification and hands-on experience.
• Project management certification (e.g. PRINCE2, PMI).
• Proven track record of implementing new processes and procedures. Nice to Have:
• ITIL knowledge.
• JIRA experience.
• Familiarity with ERP systems (Oracle or SAP).
• Business analysis experience.
• Prior work in international/military environments.
• Understanding of NATO structure is a plus. Soft Skills:
• Strong communication and interpersonal skills.
• Team-oriented with a proactive mindset. Additional Info:
• Language: English (mandatory)
• Security Clearance: UK Security Check (SC) or NATO Secret
• Location: Brussels (40% on-site each week)
• Domain: NATO

This is a fantastic opportunity for a skilled professional with a strong ServiceNow background to contribute to mission-critical work within a unique and impactful environment.