ServiceNow Business Analyst

ServiceNow Business Analyst

We are seeking a skilled ServiceNow Business Analyst to join our team at Capita Pension Solutions. This is a home-based role that involves working with team members, stakeholders, and end users to provide application support, system configuration, delivery, testing, and documentation services. Key Responsibilities:

• Capture business and user requirements and develop specifications for agile implementation
• Design and configure ServiceNow applications and services to meet customer needs
• Represent project stakeholders throughout planning, development, and release processes
• Work with the platform team to develop release estimates and support testing efforts
• Provide BAU Support for any ServiceNow incidents and requests Requirements:
• Experience working as a ServiceNow Business Analyst with practical experience in designing and configuring solutions
• Strong understanding of the ServiceNow platform and its various modules
• Excellent communication skills and ability to work effectively with stakeholders
• Ability to gain SC clearance or already possess it About Us:

Capita is an outsourcer that helps clients across the public and private sectors run complex business processes more efficiently. We operate across 8 countries and have 41,000 colleagues who support primarily UK and European clients with people-based services underpinned by market-leading technology. What We Offer:

• Opportunity to progress your career and develop new skills
• 23 days' holiday (rising to 27 days with length of service) plus extra leave options
• Paid volunteering days and access to Employee Network Groups
• Company matched pension and cycle-to-work scheme
• 15 weeks' fully paid maternity, adoption, and shared parental leave