ServiceNow Implementation Specialist

Job Description

We are seeking a highly skilled ServiceNow Implementation Specialist to join our team in the United Kingdom.

This is a full-time, direct hire opportunity with a competitive salary of up to £75,000 annually (dependent on experience). Main Responsibilities:

• Design and develop solutions for ServiceNow workflow applications, including:
• Customer Experience Workflow Applications - Customer Service Management (CSM), Field Service Management, Customer Service Portal
• Technology Experience Workflow Applications - IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM)
• Employee Experience Workflow Applications - HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service Delivery
• Utilise ServiceNow's Experience Layer components to build modern, intuitive user interfaces
• Configure and enhance the Next Experience UI for tailored and seamless interactions
• Integrate ServiceNow applications with external systems using REST/SOAP APIs and IntegrationHub
• Manage data migration and ensure alignment across ServiceNow modules and external systems for consistent data integrity Requirements:
• Proven experience with the ServiceNow platform, focusing on Customer Experience, Technology Experience, and Employee Experience workflows.
• Deep understanding of customer journey optimization, including touchpoints in marketing, sales, and commerce.
• Strong knowledge of employee lifecycle touch points, such as onboarding, daily productivity, and career development.
• Expertise in integrating ServiceNow with external systems to create end-to-end workflows.
• Ability to translate technical concepts into business outcomes and work effectively with diverse teams.
• Analytical mindset with the ability to troubleshoot complex issues and deliver innovative solutions.

The ideal candidate will have a strong background in ServiceNow and excellent problem-solving skills. If you are a motivated and detail-oriented individual who is passionate about delivering high-quality solutions, we encourage you to apply.