ServiceNow Implementation Specialist

ServiceNow Implementation Specialist

A global business and technology transformation partner seeks a skilled ServiceNow Implementation Specialist to design and develop innovative solutions. Key Responsibilities:

• Technical Development: Design and develop solutions for ServiceNow workflow applications, including Customer Experience Workflow Applications (CSM, Field Service Management, Customer Service Portal), Technology Experience Workflow Applications (ITSM, ITOM, ITAM), and Employee Experience Workflow Applications (HRSD, Employee Onboarding and Transitions, Workplace Service Delivery).
• User Experience: Utilize ServiceNow's Experience Layer components to build modern, intuitive user interfaces, configure and enhance the Next Experience UI for tailored interactions, and use UI Builder and Service Portal to deliver role-based dashboards and customized workflows.
• Integration and Data Management: Integrate ServiceNow applications with external systems using REST/SOAP APIs and IntegrationHub, manage data migration, and ensure alignment across ServiceNow modules and external systems for consistent data integrity. Requirements:
• ServiceNow Expertise: Proven experience with the ServiceNow platform, focusing on Customer Experience, Technology Experience, and Employee Experience workflows.
• Customer and Employee Insights: Deep understanding of customer journey optimization and employee lifecycle touch points.
• Technical Proficiency: Proficiency in JavaScript, HTML, CSS, and ServiceNow-specific tools like Glide API, Flow Designer, and IntegrationHub.
• Integration Skills: Expertise in integrating ServiceNow with external systems to create end-to-end workflows.
• Communication and Collaboration: Ability to translate technical concepts into business outcomes and work effectively with diverse teams.
• Problem-Solving: Analytical mindset with the ability to troubleshoot complex issues and deliver innovative solutions. Additional Information:
• The role is remote/flexible UK-wide, with occasional requests to visit nearby offices.
• The hiring process consists of two steps.
• Salary: up to £75,000 annually, depending on experience.