ServiceNow Business Analyst

Senior ServiceNow Business Analyst

We are working with a leading international organisation to recruit a seasoned ServiceNow Business Analyst for a 6-month outside IR35 contract.

This is an exciting opportunity for someone who enjoys a hybrid role that combines UK-based remote work with monthly travel to Brussels, Belgium to engage directly with key stakeholders. Key Responsibilities:

• Gather and analyse business requirements for ServiceNow implementations and enhancements
• Translate requirements into functional specs and user stories
• Collaborate closely with ServiceNow developers, architects, and stakeholders across IT and business teams
• Support testing, change management, and solution validation
• Contribute to process improvement and optimisation across ITSM, HRSD, or other modules Your Skills and Experience:
• Proven experience as a ServiceNow Business Analyst (past projects)
• Strong understanding of ServiceNow modules (e.g., ITSM, CSM, HRSD)
• Excellent communication and stakeholder management skills
• Ability to work independently in a hybrid setup
• English proficiency required (French & Dutch as a bonus)

If you're a seasoned ServiceNow Business Analyst looking for your next contract and thrive in fast-paced transformation projects, we want to hear from you.