Senior Developer - ServiceNow

• JOB-7325
• Senior Developer - ServiceNow
• Las Vegas, NV
• Contract
• Link Technologies (LinkTechConsulting.com), a Las Vegas, NV based IT consulting firm, is currently seeking a Senior Developer - ServiceNow to join our team.

QUALIFICATIONS

• Must be able to obtain and maintain a valid Nevada Gaming Control Board registration, and any other certification or license, as required by law or policy.
• Minimum of three (3) years of experience as a ServiceNow Administrator or application owner, configuring essential ServiceNow modules such as Service Catalog, Incident/Problem, Asset Management, Reporting, and Configuration.
• Minimum of five (5) years of experience as a ServiceNow Developer, building customized catalog forms, scoped applications, and updating existing customizations to align with best practices.
• Background in working within highly regulated environments (MICS, PCI, SOX).
• Training and hands-on experience with IT Service Management (ITSM) methodologies.
• Proficient in Configuration Management Database (CMDB) and Project Portfolio Management (PPM).
• Experience in integrating with web-based development languages.
• Proven knowledge of ITIL processes, procedures, and operations.
• Strong expertise in scripting/reporting and various languages, including HTML, CSS, XML, Web Services, JavaScript, UI, SQL, Java, and structural programming principles.
• Significant experience with API integration across systems.
• Skilled in generating enterprise-level reports, aggregating data from multiple sources.
• Ability to communicate clearly and effectively in English, both in spoken and written form.
• Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of diverse backgrounds and levels of experience.
• Must be able to work varied shifts, including nights, weekends, and holidays.

RESPONSIBILITIES

• Perform code reviews to ensure best practices and quality standards are being met with regard to coding, integration, extensibility, and security.
• Perform ServiceNow implementation tasks including integration, testing, requirements gathering and solution design.
• Develop clear and concise technical and process documentation.
• Work directly with end users to resolve support issues within ServiceNow.
• Communicate ServiceNow process, operation, and capability information to all levels of management and other applicable stakeholders.
• Develop systems integration and process automation - fully utilizing the platform's workflow capabilities.
• Coordinate integration with on and off-site systems utilizing resources from other technical teams where necessary.
• Monitor health, usage, and overall compliance of ServiceNow and its applications - working closely with the IT Compliance team to ensure audit requirements are met accurately and timely.
• Support the design of ServiceNow integrations and work with ServiceNow, business partners, and technical teams for implementation.
• Identify and define business solutions for ITIL users.
• Facilitate workflow enhancements to the ServiceNow application including automation and/or additional self-service features and functions.
• Configure application related fields, forms, views, email notifications, acceptance roles, and access controls.
• Integrate ServiceNow application(s) with third party systems/applications via Application Programming Interface (API).
• Analyze system performance issues and determine performance enhancements.
• Set up data security via control rules and domain separation.
• Participate and develop in design, QA/testing, and SCRUM.
• Integrate ServiceNow application(s) with third party systems/applications via APIs.
• Expert knowledge on building out and maintaining ServiceNow CMS.
• Create and/or customize the core applications such as Incident, Problem, Change, Service Request, Service Catalog while applying best practices.
• Strong knowledge of the ServiceNow data model and relationships.
• Administer a ServiceNow instance including the delegation of groups, modification of CMS, workflows, and business rules.
• Safety is an essential function of this job.
• Consistent and regular attendance is an essential function of this job.
• Performs other related duties as assigned.

Link Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without discrimination because of race, color, religion, sex, gender identity/expression, sexual orientation, national origin, protected veteran status, disability, or any other factors protected by law.