ServiceNow Platform Manager

ServiceNow Admin Consultant

This is an exciting opportunity to leverage your ServiceNow skills in a dynamic and fast-paced environment. As a ServiceNow Administrator, you will be responsible for the day-to-day management of the ServiceNow platform.

• Key Responsibilities:
• Platform Administration: Oversee daily administration and maintenance of the ServiceNow platform, ensuring it functions optimally and performs regular health checks, monitoring, and troubleshooting.
• Configuration and Customization: Configure and customize ServiceNow modules and applications based on business requirements, including Incident Management, Change Management, Problem Management, Service Catalog, and CMDB.
• User Management: Manage user roles, groups, permissions, and access control, troubleshoot and resolve user access issues, and ensure proper security measures are in place.
• Incident and Request Management: Troubleshoot and resolve issues within the platform, including incidents, service requests, and user-reported problems, create and maintain knowledge articles and best practices for ServiceNow users.
• Reporting and Dashboards: Design, develop, and maintain ServiceNow reports and dashboards, work with stakeholders to understand reporting requirements, and build customized solutions to meet business needs.
• Collaboration and Support: Collaborate with IT teams, business stakeholders, and other departments to gather requirements and implement platform enhancements, provide training and support to end users and other stakeholders on ServiceNow functionality.
• Process Improvement: Continuously review and improve ServiceNow processes and workflows to ensure efficiency and alignment with best practices, identify opportunities for automation, improved user experience, and cost optimization.
• Documentation: Maintain and update technical documentation, including system configurations, changes, and troubleshooting guides, document and communicate system changes to relevant stakeholders.

Requirements:

• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience).
• 3+ years of experience as a ServiceNow Administrator or in a similar role.
• Strong hands-on experience with ServiceNow platform configuration, customization, and administration.
• Experience with key ServiceNow modules such as Incident Management, Change Management, Problem Management, Service Catalog, and CMDB.
• Proficiency in JavaScript, ServiceNow Scripting (e.g., Business Rules, Client Scripts, UI Actions), and ServiceNow workflows.
• Familiarity with ServiceNow architecture and best practices.
• Experience with integrations between ServiceNow and other platforms (REST, SOAP, etc.).
• Strong knowledge of ITIL processes and best practices.
• Strong problem-solving and troubleshooting skills.
• Excellent communication skills, with the ability to work effectively with both technical and non-technical teams.
• Ability to prioritize tasks and manage multiple projects concurrently.
• Experience with ServiceNow Performance Analytics and Reporting.
• Familiarity with Agile methodologies and project management tools.

We value diversity and inclusion: We believe in creating a workplace where everyone feels valued and respected. We welcome applicants from diverse backgrounds and perspectives.

EEO/M/F/D/V: