ServiceNow Technical Specialist

AHEAD builds platforms for digital business by combining cloud infrastructure, automation and analytics, and software delivery to help enterprises deliver on the promise of digital transformation.

We prioritize creating a culture of belonging where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive our culture.

We are an equal opportunity employer and do not discriminate based on race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law.

We welcome candidates who will contribute to the diversification and enrichment of ideas and perspectives at our company.

As a ServiceNow Senior Technical Consultant, you will utilize your extensive ServiceNow knowledge and experience to design, develop and deploy solutions utilizing the ServiceNow platform. You will work with a collaborative team leading, mentoring and ensuring development efforts are well documented and delivered with quality. You will work with customer service owners, process owners and various service delivery groups and participate in demos and meetings in a professional and courteous manner. The role requires a highly experienced subject matter expert on the ServiceNow platform with strong experience designing, developing and deploying integrations with external third-party tools.

Responsibilities

• You will participate on project teams to deploy solutions on the ServiceNow platform.
• You will lead a team of technical delivery resources.
• You will lead development and testing activities on ServiceNow.
• You will lead in the architecture and design of complex solutions.
• You will lead the creation of written deliverables.
• You will lead client demos and working sessions.
• You will lead integration design sessions and deployment.
• You will participate as a technical expert in client workshops.
• You will influence direct team members and external customers regarding policies, best practices and procedures.
• You will mentor junior staff and support project leadership.
• You will obtain and maintain certifications with associated qualifications.

Qualifications

• You must be a subject matter expert on the ServiceNow platform.
• You must have expert-level development skills on the ServiceNow platform.
• You must have mastery in at least one ServiceNow suite including CMDB, Event Management, ITAM, ITOM.
• You must have strong skills integrating ServiceNow with third-party tools.
• You must have strong knowledge in at least two process areas within the ServiceNow platform.
• You must have strong presentation skills.
• You must have strong project and situational awareness.
• You must have strong communication skills.
• You must have strong attention to detail.
• You must be a self-starter.
• You must be able to travel of at least 25%.

Expectations

• You will be recognized as a subject matter expert in your professional discipline.
• You will provide measurable input into new products, processes, standards, and / or plans.
• You will coordinate cross-practice and contribute to cross-practice deliverables to defined standards.
• You will demonstrate deep expertise across at least one technology.
• You will be able to architect and lead deployment of moderately complex solutions.
• You will communicate with external customers, which may include senior management, on matters that require explanation, interpretation, and / or advising.
• You will participate in presales activities including scoping and positioning.
• You will identify new client opportunities inside of the practice and engage pre-sales to begin new campaigns within the practice.
• You will be able to communicate beyond tactics and technology and can help customers' management set strategic direction.
• You will be a reliable resource for marketing on thought leadership pieces for their practice.
• You will begin speaking at industry conferences.
• You will contribute to more complex workshops and understand how your area of expertise fits into our stitching message.
• You will drive scoping, planning, and methodology for critical projects.
• You will work on complex issues.
• You will contribute to development of innovative and high-impact solutions for complex client programs.
• You will provide measurable input into new products, processes, standards, and / or plans.
• You will work to influence direct team members, broader internal team, and external customers, possibly including senior management, to agree and accept new concepts, practices, and approaches.

Benefits

• Medical, dental, and vision insurance.
• 401(k).
• Paid company holidays.
• Paid time off.
• Paid parental and caregiver leave.

The compensation range for this role is competitive and based on relevant experience, qualifications, and geographic location. ],