HRSD ServiceNow Administrator, Consultant

Your role is to build, support, and maintain the ServiceNow platform within Blue Shield of CA.

Reporting to the Manager and Lead Admin, Technology and Operations department, you will optimize the ServiceNow platform for use with existing toolsets. You are technologically savvy, quick, results oriented, creative, and curious about the best use of technology to improve effectiveness, efficiency and feel of the work environment.

Your Key Responsibilities

• Build and maintain a robust ServiceNow platform that aligns with business needs.
• Support and troubleshoot technical issues related to ServiceNow.
• Collaborate with stakeholders to identify and implement process improvements.
• Maintain a deep understanding of ServiceNow features and functionality.
• Analyze and resolve complex technical issues.
• Develop and implement solutions to improve system performance and efficiency.
• Ensure seamless integration with existing toolsets.

Your Requirements

• Bachelor's degree or equivalent experience.
• At least 7 years of prior relevant experience.
• Strong business acumen and knowledge of healthcare and configuration management database concepts and principles.
• 5+ years of experience working with ServiceNow strongly preferred.
• Mandatory experience in ServiceNow HRSD, IT Service Management processes, Application Portfolio Management (APM) Service Catalog development, CMDB knowledge, and Knowledge Management.
• Desirable experience includes implementation of ServiceNow Integrations, Version Upgrades, Maintenance, and integrations with third-party systems.
• ITIL Foundation v.3 or v.4 certification, ServiceNow HRSD Certification, and ServiceNow System Administrator certification are preferred.
• Knowledge and application of Java scripting are strongly preferred.

Your Skills

• Excellent customer-facing communication and presentation skills.
• Ability to communicate with technical and non-technical audiences.
• Demonstrated organization, time management, and multi-tasking skills.
• Experience managing multi-stakeholder, fast-moving, complex projects.