ServiceNow Developer with Security Clearance

ServiceNow Developer/Engineer

We are seeking a skilled ServiceNow Developer/Engineer to support the Global Solutions Management – Operations II (GSM-O II) contract. Key Responsibilities

• Support the standup, configuration and implementation of ServiceNow's ITSM, ITOM, TSM, and TSOM modules
• Create and maintain Forms, Reports, Views, Workflows, Groups and Roles
• Create, maintain and enhance Dashboards and reporting, including scheduled reports
• Create and configure tool integrations with ServiceNow (Elastic, Netcool, Kafka, etc)
• Coordinate and support application and platform upgrades
• Assist with design, creation and cataloging of business process flows
• Work with other members of the ServiceNow development team to propose solutions based on business needs and strategies
• Perform the necessary tasks to design and configure ServiceNow functions to meet operational needs
• Support business process re-engineering activities to move ticketing and order management capabilities into ServiceNow
• Identify trends and find patterns in unstructured and semi-structured customer data that can be used to create a more positive customer experience and increase overall network performance Requirements
• Bachelor's degree from an accredited college in a related discipline, or equivalent experience/combined education, with 4-8 years of professional experience
• Active DoD Secret Security Clearance
• Security+ certification or equivalent DoD 8570 IAT II certification within 60 days of start date
• Understanding of ITIL foundation or ITIL certified
• Experience in architecture, design, development, and delivery of data driven operations capabilities, within a DoD environment
• 2+ years of hands-on experience with ServiceNow standup, configuration, and/or maintenance
• Experience working with a highly technical team and in a dynamic, fast-paced environment Preferred Qualifications
• Experience with AWS cloud implementations
• Experience with DevOps/DevSecOps and CI/CD implementation
• Experience with automation tools such as Ansible
• 5+ years of experience with software engineering