Advanced ServiceNow CSM Professional

ServiceNow CSM Developer Position

We are seeking a seasoned ServiceNow Customer Service Management (CSM) Developer to join our team. The ideal candidate will serve as the Subject Matter Expert (SME) for the ServiceNow CSM platform, contributing to the development, support, and integration of the ServiceNow ecosystem.

Main Responsibilities:

• Serve as SME for the ServiceNow CSM platform, including Service Portal, integrations, and reporting.
• Design, develop, and maintain ServiceNow CSM modules and custom applications.
• Build and maintain integrations between ServiceNow CSM and external systems.
• Consult with customers on technology, data flows, and business processes.
• Collaborate with stakeholders to gather requirements and translate them into technical solutions.
• Debug, enhance, deploy, and troubleshoot ServiceNow applications.
• Manage the entire lifecycle: break-fixes, enhancements, configuration, testing, and release management.

Requirements:

• Educational Qualification: Bachelor's or Master's in Computer Science, Information Systems, or Engineering.
• Experience: 6–9 years of total IT experience, with at least 3+ years dedicated to ServiceNow CSM.
• Proven experience in at least one end-to-end ServiceNow CSM implementation.
• Strong hands-on expertise in:
• ServiceNow CSM modules
• Service Portal development
• System Integrations (REST/SOAP)
• Reporting and Dashboards
• Technical proficiency in:
• JavaScript
• AngularJS
• HTML/CSS
• Excellent communication, problem-solving, and analytical skills.
• Strong stakeholder engagement and project management capabilities.
• Ability to work independently and as part of a collaborative team.

Preferred Skills:

• ITIL Certification is a plus.
• Experience with Agile/Scrum methodologies.
• Familiarity with other ServiceNow modules is an advantage.