ServiceNow CSM Developer

MindBrain

MindBrain

Mumbai, Maharashtra, India

Posted 5 days ago


Job Title: ServiceNow CSM Developer

Duration: 12 Months

Location: Remote

Notice Period: Immediate Joiners Only

Experience Required: 6–9 Years Position Summary:

We are looking for an experienced and highly skilled ServiceNow CSM Developer to join our remote team. The ideal candidate will act as the Subject Matter Expert (SME) for the ServiceNow Customer Service Management (CSM) platform, contributing to the development, support, and integration of the ServiceNow ecosystem, including Service Portal and reporting solutions. Key Responsibilities:

  • Serve as SME for the ServiceNow CSM platform, including Service Portal, integrations, and reporting.
  • Design, develop, and maintain ServiceNow CSM modules and custom applications.
  • Build and maintain integrations between ServiceNow CSM and external systems.
  • Consult with customers on technology, data flows, and business processes.
  • Collaborate with stakeholders to gather requirements and translate them into technical solutions.
  • Debug, enhance, deploy, and troubleshoot ServiceNow applications.
  • Manage the entire lifecycle: break-fixes, enhancements, configuration, testing, and release management.
  • Stay abreast of industry trends, applying best practices and innovations. Requirements:
  • Educational Qualification: Bachelor's or Master's in Computer Science, Information Systems, or Engineering.
  • Experience: 6–9 years of total IT experience, with at least 3+ years dedicated to ServiceNow CSM.
  • Proven experience in at least one end-to-end ServiceNow CSM implementation.
  • Strong hands-on expertise in:
  • ServiceNow CSM modules
  • Service Portal development
  • System Integrations (REST/SOAP)
  • Reporting and Dashboards
  • Technical proficiency in:
  • JavaScript
  • AngularJS
  • HTML/CSS
  • Excellent communication, problem-solving, and analytical skills.
  • Strong stakeholder engagement and project management capabilities.
  • Ability to work independently and as part of a collaborative team. Preferred Skills:
  • ITIL Certification is a plus.
  • Experience with Agile/Scrum methodologies.
  • Familiarity with other ServiceNow modules is an advantage.
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