Help Us Deliver Exceptional IT Solutions As A ServiceNow System Administrator

Job Description

• Key Responsibilities:
• Manage and administer ServiceNow platform configurations to align with business requirements and industry best practices.
• Participate in code creation, updates, reviews, identifies, and resolves defects and code quality issues in a timely manner.
• Configure and customize the ServiceNow platform to meet organizational needs, including creating and modifying tables, fields, business rules, UI policies, workflows, and other platform elements.
• Create and maintain reports, dashboards, and data visualizations to provide insights into platform performance and usage. Monitor key performance indicators (KPIs) to identify areas for improvement.
• Integrate ServiceNow with other systems and applications to enable seamless data flow and automation between different platforms.
• Manage platform upgrades and apply patches to ensure the system is up to date with the latest features and security fixes.
• Implement and maintain security best practices to protect sensitive data and ensure compliance with relevant regulations and standards.
• Document system processes, configurations, and troubleshooting procedures. Provide training to end-users and other stakeholders on how to use the ServiceNow platform effectively.
• Investigate and resolve issues and incidents related to the ServiceNow platform, including troubleshooting technical problems, identifying root causes, and implementing solutions.
• Identify opportunities for process improvements and optimizations within the ServiceNow environment and work with internal customers to explore them.
• Provide technical support and expertise to end users, ensuring a smooth ServiceNow experience.

Required Skills and Qualifications:

• Associates or Bachelor of Science degree in computer science, or equivalent.
• A minimum of 8 + years experience in administrating, managing, and developing on ServiceNow platform.
• ServiceNow Administrator Certification (CSA) is required.
• Strong foundational knowledge and expertise with ITSM, CMDB, and Asset Management modules.
• Strong communication skills with a collaborative approach to working effectively in a remote team setting.
• Proven experience managing and administering ServiceNow instances, including configuration, maintenance, and troubleshooting.
• Experience with ServiceNow integrations (REST/SOAP APIs, MID Servers, etc.).
• Ability to work in an Agile environment and manage multiple priorities effectively.

Benefits:

• We offer comprehensive health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

Our Commitment to Diversity and Inclusion:

• We welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive.

Authorization to Work:

• Applicants for employment must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country.

Diversity Policy Statement:

• We are an Equal Employment Opportunity employer and do not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law.

Social Responsibility:

• We prioritize our social responsibility to the community, aiming to make a positive impact through our business operations and charitable initiatives.

System Administrator/Engineer Role Category:

• IT Network

Employment Type:

• Full Time, Permanent

Industry Type:

• IT Services & Consulting

Department:

• Engineering - Hardware & Networks ],