ITSM Specialist

About This Role

We're seeking an experienced ServiceNow ITSM expert to join our team. As a key member of our service delivery organization, you'll be responsible for implementing and supporting core ITSM processes, including incident management, problem management, change management, and more. Key Responsibilities

• Implement, configure, and provide ongoing support for core ServiceNow ITSM processes.
• Lead the design and implementation of REST/SOAP API integrations between ServiceNow and third-party tools.
• Automate complex workflows using Flow Designer and Integration Hub.
• Develop custom scripts and configurations to meet specific ITSM process requirements.
• Provide technical guidance to improve service delivery and operational efficiency. Requirements
• 4+ years of hands-on ServiceNow experience, with a focus on ITSM processes and integrations.
• Strong scripting skills in JavaScript and Glide.
• Proven experience with ServiceNow configuration and advanced troubleshooting.
• Extensive experience with REST/SOAP API integrations and Integration Hub.
• Proficiency in designing workflows using Flow Designer.
• Experience with Agile delivery methodologies and effective client communication.
• Relevant ServiceNow certifications are highly preferred. Bonus Points
• A proactive mindset.
• Strong discipline for remote work.

Please note that we value diverse candidates with various skill levels. If you believe you have the right mix of expertise and enthusiasm, please don't hesitate to apply.