Senior ServiceNow Architect

Job Description

We are seeking a highly skilled and experienced ServiceNow Developer to join our organization. The ideal candidate should have a minimum of 9 years of experience in ServiceNow development and possess a deep understanding of the ServiceNow platform.

The successful candidate will be responsible for designing, developing, and implementing solutions using the ServiceNow platform to meet business requirements. They will collaborate with stakeholders to gather requirements and translate them into technical specifications.

The ServiceNow Developer will customize and configure ServiceNow modules such as Incident Management, Change Management, Service Catalog, and Service Level Management. They will develop and maintain ServiceNow workflows, business rules, client scripts, UI policies, and ACLs.

The role also involves integrating ServiceNow with other systems and applications using APIs and web services. Troubleshooting and resolving issues related to ServiceNow functionality and configuration is an essential part of the job.

The ServiceNow Developer will perform system upgrades, patching, and enhancements in accordance with industry best practices. They will create and maintain technical documentation, including design documents, test plans, and user guides.

The ideal candidate will have a solid understanding of IT service management (ITSM) processes and best practices. They will possess excellent problem-solving and analytical skills, as well as strong communication and interpersonal skills.

A bachelor's degree in Computer Science, Information Systems, or a related field is required. The ideal candidate should have a minimum of 10 years of experience in ServiceNow development.

Key Responsibilities:

• Design, develop, and implement solutions using the ServiceNow platform
• Customize and configure ServiceNow modules
• Develop and maintain ServiceNow workflows, business rules, client scripts, UI policies, and ACLs
• Integrate ServiceNow with other systems and applications
• Troubleshoot and resolve issues related to ServiceNow functionality and configuration
• Perform system upgrades, patching, and enhancements
• Create and maintain technical documentation