ServiceNow ITSM Process Lead

ITSM Process Lead

We are seeking a highly skilled and experienced ITSM Process Lead to join our team. This is an excellent opportunity for a seasoned professional to drive the strategic direction and continual development of our ServiceNow platform.

• This role plays a critical part in driving the strategic direction and maturation of our ServiceNow platform, leveraging a diverse background in ITSM processes and mature implementations.
• The successful candidate will collaborate with ServiceNow Administrators, Developers, Business Analysts, ITSM Process Leads, consulting partners, QA, and UAT stakeholders to achieve our goals.

Responsibilities:

• Spearhead the development of strategic plans for ITSM process improvement initiatives.
• Drive the implementation of best practices and standards across our organization.
• Collaborate with cross-functional teams to develop and maintain accurate documentation.
• Develop and execute training programs for employees.
• Analyze data to inform business decisions and optimize processes.

Requirements:

• Bachelor's degree in Computer Science, Information Systems, or Engineering, or equivalent work experience.
• At least 3-6 years of experience in ServiceNow configuration, development, and management.
• Strong ServiceNow development and scripting skills, particularly in JavaScript.
• Experience using the ServiceNow Glide JavaScript libraries.
• Ability to take initiative without explicit direction.
• Strong interpersonal skills with the ability to work effectively in a cross-functional and multi-national team across multiple time zones.

Benefits:

• A competitive salary and benefits package.
• Ongoing training and development opportunities.
• A dynamic and supportive work environment.

About Us:

We are a global organization dedicated to delivering innovative solutions that transform the way businesses operate.