ServiceNow ITSM Process Lead

beBeeLeadership
Gurugram, Haryana, IndiaPosted 5 days ago
ITSM Process Lead
We are seeking a highly skilled and experienced ITSM Process Lead to join our team. This is an excellent opportunity for a seasoned professional to drive the strategic direction and continual development of our ServiceNow platform.
- This role plays a critical part in driving the strategic direction and maturation of our ServiceNow platform, leveraging a diverse background in ITSM processes and mature implementations.
- The successful candidate will collaborate with ServiceNow Administrators, Developers, Business Analysts, ITSM Process Leads, consulting partners, QA, and UAT stakeholders to achieve our goals.
Responsibilities:
- Spearhead the development of strategic plans for ITSM process improvement initiatives.
- Drive the implementation of best practices and standards across our organization.
- Collaborate with cross-functional teams to develop and maintain accurate documentation.
- Develop and execute training programs for employees.
- Analyze data to inform business decisions and optimize processes.
Requirements:
- Bachelor's degree in Computer Science, Information Systems, or Engineering, or equivalent work experience.
- At least 3-6 years of experience in ServiceNow configuration, development, and management.
- Strong ServiceNow development and scripting skills, particularly in JavaScript.
- Experience using the ServiceNow Glide JavaScript libraries.
- Ability to take initiative without explicit direction.
- Strong interpersonal skills with the ability to work effectively in a cross-functional and multi-national team across multiple time zones.
Benefits:
- A competitive salary and benefits package.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
About Us:
We are a global organization dedicated to delivering innovative solutions that transform the way businesses operate.
Apply Online
Get Job Offers
NEW

Sign up as a candidate and have companies like beBeeLeadership reach out to you directly with opportunities!