ServiceNow ITSM Process Lead

beBeeLeadership

beBeeLeadership

Gurugram, Haryana, India

Posted 5 days ago


ITSM Process Lead

We are seeking a highly skilled and experienced ITSM Process Lead to join our team. This is an excellent opportunity for a seasoned professional to drive the strategic direction and continual development of our ServiceNow platform.

  • This role plays a critical part in driving the strategic direction and maturation of our ServiceNow platform, leveraging a diverse background in ITSM processes and mature implementations.
  • The successful candidate will collaborate with ServiceNow Administrators, Developers, Business Analysts, ITSM Process Leads, consulting partners, QA, and UAT stakeholders to achieve our goals.

Responsibilities:

  • Spearhead the development of strategic plans for ITSM process improvement initiatives.
  • Drive the implementation of best practices and standards across our organization.
  • Collaborate with cross-functional teams to develop and maintain accurate documentation.
  • Develop and execute training programs for employees.
  • Analyze data to inform business decisions and optimize processes.

Requirements:

  • Bachelor's degree in Computer Science, Information Systems, or Engineering, or equivalent work experience.
  • At least 3-6 years of experience in ServiceNow configuration, development, and management.
  • Strong ServiceNow development and scripting skills, particularly in JavaScript.
  • Experience using the ServiceNow Glide JavaScript libraries.
  • Ability to take initiative without explicit direction.
  • Strong interpersonal skills with the ability to work effectively in a cross-functional and multi-national team across multiple time zones.

Benefits:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.

About Us:

We are a global organization dedicated to delivering innovative solutions that transform the way businesses operate.

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