Senior ServiceNow Implementation Architect

beBeeServiceNow
Bharatpur, Rajasthan, IndiaPosted 4 days ago
Senior ServiceNow Implementation Architect
We are seeking a seasoned Senior ServiceNow Implementation Architect to lead the delivery of ServiceNow implementation projects and drive strategic transformation change. The ideal candidate will have a strong background in IT service management, excellent communication skills, and experience with agile methodologies.
Key Responsibilities:
- Provide subject matter expertise and act as a technical product advocate for ServiceNow ITIL processes, ITSM, CSM, Knowledge, Demand, and Release Management modules.
- Implement technology-specific best practices and standards.
- Research and evaluate alternative solutions, recommending the most efficient and cost-effective options.
- Develop technical design documents and propose data models, design changes to processes and products.
- Translate requirements into functional and technical specifications.
- Design and develop extensions to the ServiceNow data model in support of CMDB, SACM, and other modules.
- Review and refine designs for usability, testing scenarios, and test cases to ensure application quality.
- Evaluate new features, produce comprehensive analysis and recommendations, and participate in product roadmap planning.
- Maintain detailed system documentation, including design specs, maintenance, troubleshooting, deployment, disaster recovery, tech notes, and testing.
- Create and maintain current state of the ServiceNow platform architecture documentation and provide architectural control.
- Create well-structured test plans and coordinate testing activities.
- Lead ServiceNow upgrades planning and execution.
Requirements:
- Master's degree in Computer Science, Engineering, or related fields.
- Minimum 7 years of industry experience.
- Practical experience with agile methodologies and tools.
- Strong communication skills, both written and verbal, with the ability to describe technical solutions in business terms.
- ITIL Foundation certification is mandatory.
- Hands-on design, development, and deployment experience with the ServiceNow platform.
- Ongoing awareness of tools, techniques, and best practices related to ServiceNow and IT Service Management.
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