Software Specialist

Job Description

The ServiceNow Developer will be part of the Engineering team responsible for the development and support of ServiceNow products. This involves working on key modules such as Service Catalog, Service Portal, CMDB, Discovery, Event Management, and System Integrations.

Primary Responsibilities:

• Development & Implementation: Assist in the development and implementation of applications using ServiceNow platform capabilities.
• Integrations & Workflows: Develop integrations and workflows using ServiceNow Flow Designer, legacy Workflow, Integration HUB, and REST.
• Collaboration: Work closely with senior engineers, product managers, and Business System Analysts to understand detailed requirements and design, develop, test, automate, and deliver high-quality products.
• Code Development: Develop reusable code, review and improve test cases, and collaborate with internal teams to ensure test results meet expectations.
• Support Releases & Upgrades: Assist in the execution of releases, product upgrades, and modern technology deployments.
• ServiceNow Support: Provide 2nd level ServiceNow support, resolve incidents, manage processes, and coordinate projects.
• Peer Reviews: Conduct peer reviews on high-level designs, code, test plans, and results.
• Effective Communication: Ensure clear communication with both internal and external team members to describe technical solutions.