Senior ServiceNow Technical Expert

ServiceNow Developer with Security Clearance

This position is responsible for contributing to the development, maintenance, enhancement, and support of the ServiceNow platform while adhering to vendor best practices.

Duties and Responsibilities:

• Participate in hands-on development within the ServiceNow platform, including client scripts, business rules, UI actions, UI policies, data policies, workflow, flow designer, integration hub spokes, script includes, catalog items, portal widgets, UI pages, event, and alert rules.
• Perform code review of peer development changes to ensure compliance with ServiceNow Development standards and vendor's best practices.
• Lead upgrade/patch remediation efforts ensuring compliance with ServiceNow Development standards and vendor's best practices.
• Collaborate with the Business/Product Team and development team to provide an estimated level of effort.
• Take ownership of high-level/complex business requirements and work them to completion.
• Understand business user stories/requirements to provide technical design and solution for product enhancements/new features.
• Deliver product enhancements, new features, and defect fixes on time and error-free.
• Collaborate with multiple teams and stakeholders locally and remotely to efficiently deliver high-quality product enhancements, new features, and defect fixes.
• Provide updated documentation of all product work, including design documentation, technical operations/support documentation, and release notes.
• Support existing and build new interfaces with a good understanding of available integrations with 3rd party tools.
• Ensure all work adheres to development processes, policies, and best practices for the ServiceNow platform.
• Maintain updated knowledge of product capabilities to ensure efficient utilization of the platform with minimal customization.
• Assist team members with support issues.
• Participate in daily standups to report status, delays, and risks to Scrum Master/Team Leads/Management.
• Work with team members, vendors, and other teams in support of application performance tuning and troubleshooting.
• Ensure the system maintains compliance with policies and procedures.
• Mentor other team members as needed and provide technical guidance to the process and management teams.
• Practice safety-conscious behaviors in all processes and procedures.
• Minimum Qualifications:
• High school diploma or GED equivalent and relevant experience.
• 3+ years of experience in ServiceNow Platform development.
• 2+ years of experience in ITSM development.
• 3+ years of experience in Agile development practices.
• ServiceNow CSA Certification (preferred).
• ServiceNow CAD Certification (preferred).
• Active TS/SCI Clearance.
• Knowledge, Skills and Abilities:
• Ability to obtain CI Poly.
• Ability to script complex scenarios during interactive sessions.
• Demonstrable experience creating and maintaining ServiceNow Logic, Scripts, and Integrations.
• Effective communication skills with management, internal staff, and customers, as well as sound judgment/reasoning skills.
• Ability to work independently to achieve exceptional results.
• Demonstrated ability to deliver quality work on time and translate planning into action.
• Demonstrated ability to prioritize work on multiple efforts to ensure timely delivery.