ServiceNow Architect

Career Opportunity at IBM Consulting

As a member of our team, you will collaborate closely with clients worldwide to accelerate their hybrid cloud and AI journeys. Your expertise in ServiceNow solutions will drive meaningful change and improve service operations across multiple industries.

About the Role

• Act as a subject matter expert for ServiceNow solutions, providing technical guidance and management for project delivery.
• Work with clients to understand their current ServiceNow environment, identify opportunities for improvement, and develop staff solution plans.
• Collaborate with project teams to execute on service delivery plans, ensuring proper migration from development to production of any ServiceNow modules.
• Provide guidance on configuration, integration, and testing procedures, working with client stakeholders for validation of implementation/configuration.
• Participate in project oversight, including quality and governance, working with the IBM project team and account team.

Key Responsibilities:

• Working with clients to understand current ServiceNow environment
• Collect critical data points for scoping and designing ServiceNow Solution
• Carry discussion with client and team regarding ServiceNow modules, configuration requirements, and best practices
• Develop Staff Solution plans
• Work with project team to execute on service delivery plan
• Be a subject matter expert with respect to configuration, integration, and other requirements
• Provide guidance and overview of testing procedures
• Work with client stakeholders for validation of implementation/configuration
• Ensure proper migration from development to production of any ServiceNow modules
• Work with IBM project team and account team on project oversight, including quality and governance

This role can be performed remotely within the US