Cross Process Business Partner

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

We are seeking a versatile and results-driven Cross Process Business Partner to support the successful execution of enterprise-wide transformation initiatives. This role sits at the intersection of program management, change management, communications, and will play a pivotal role in enabling transformational change and ensuring cross functional stakeholder alignment.

Given the high-impact nature of this role, we are looking for a top-tier expert who thrives in fast-paced, high-stakes environments and is eager to drive transformation.

Key Responsibilities

• Orchestrate decision-making between Process Owners and Business Owners to conclude on design decisions, manage dependencies and risk controls
• Ensure optimal awareness, understanding, and adherence of global E2E processes across sales
• Develop and execute integrated communication plans that supports change programs and business objectives
• Craft clear, compelling content for multiple audiences and channels (e.g., executive updates, internal announcements, FAQs)
• Ensure consistent and transparent messaging across teams and departments
• Support time-bound project deliverables spanning prioritization, deal execution, pipeline and performance management aligned to Infrastructure and Automation priorities
• Serve as a connector across departments, helping to align efforts and remove barriers
• Develop and implement change management strategies and plans to support the adoption of key initiatives
• Assess change impact, readiness, and resistance; develop targeted plans and support materials to address them
• Step in as a flexible problem-solver, project driver, or interim lead on initiatives needing structure and momentum

Qualifications

Our ideal candidate:

• Experience in leveraging or critically thinking about how to integrate AIinto work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• 10+ years of experience in program management, change management, internal communications
• Proven track record of supporting large-scale transformations in matrixed, enterprise environments
• Excellent verbal and written communication skills and an engaging personality. A proven ability to effectively interface with a diverse range of roles at all levels
• Ability to manage change and ambiguity with an action-orientation/drive – must thrive in a dynamic environment
• High energy, strong work ethic, disciplined execution skills, willingness to do whatever it takes to deliver results

For positions in this location, we offer a base pay of $152,700 - $267,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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