ServiceNow Capability Leader

Job Title: ServiceNow Capability Leader

We are seeking a skilled and experienced leader to lead our growing global ServiceNow capability, driving growth, excellence, and innovation within our ServiceNow practice. As the leader for our ServiceNow capability, you will play a pivotal role in driving business outcomes, customer satisfaction, and team success.

Key Responsibilities:

• Define and execute the strategic vision for the ServiceNow capability globally.
• Collaborate with senior leaders to align investments, talent, and go-to-market priorities.
• Build and evolve offerings across key modules (e.g., ITSM, CSM, SPM, HRSD, etc.)
• Act as a trusted advisor to clients, understanding their business needs and translating them into actionable ServiceNow solutions.
• Lead teams on complex engagements, ensuring quality delivery and supporting team growth and meaningful work.
• Pursue new client opportunities in collaboration with account and market leaders.
• Shape proposals, lead solutioning, and support go-to-market campaigns.

Requirements:

• A minimum of 8 years of consulting experience, with a focus on building capabilities, client engagement, client delivery, business development, account management, and partner alliance management.
• Deep domain expertise in ServiceNow and proven track record of leading ServiceNow implementation projects.
• Ability to support a practice vision and work with practice leaders and experts to build viable solutions for clients' needs.
• Experience managing a consulting practice to successful business metrics.
• Experience navigating the ServiceNow partner ecosystem.
• Active ServiceNow certifications required.
• Strong leadership skills with the ability to inspire and lead teams.
• Strategic thinking with a bias for action and outcomes.
• Demonstrated ability to grow teams, develop talent, and lead distributed workforces.
• Proven track record of client/employee satisfaction.
• Ability to think strategically and solve complex business problems.

Benefits:

• Meaningful time off and paid holidays.
• Parental leave.
• 401(k) with a match.
• Subsidized health, dental, and vision coverage.
• Adoption and fertility assistance.
• Short-term and long-term disability insurance.
• Well-being reimbursement account.
• Discounted home, auto, and pet insurance.

About Us:

We are a business and technology consulting company that leads with outcomes, bringing more value to all areas. From strategy through delivery, our agile teams collaborate with clients to bring powerful customer experiences, innovative ways of working, and new products and services to life. We are trusted by leaders across the Global 1000, many enterprise and mid-market companies, and public sector organizations to improve operations, drive growth, and create value.