Strategic ServiceNow Solution Architect

Job Overview ">

We're seeking a seasoned ServiceNow expert to lead our most complex engagements, driving holistic solutions that meet client enterprise goals and best practices. As a trusted advisor, you'll collaborate with both Slalom and client teams to deliver technical delivery efforts.

This role demands a high degree of functional and architectural expertise across ServiceNow, combined with professional maturity, client leadership, and the ability to operate effectively beyond IT. Key Responsibilities:

• Lead ServiceNow solution architecture across complex implementations.
• Conduct and facilitate technical workshops to derive actionable requirements and user stories.
• Develop technical design documents and implementation roadmaps based on client needs.
• Collaborate with enterprise stakeholders to position ServiceNow as a foundational part of their application ecosystem.
• Architect solutions across multiple modules, such as ITSM, ITOM, ITAM, CSM, HRSD, GRC, and others.
• Participate in pre-sales activities including RFIs, RFPs, and early-stage solutioning.
• Guide delivery teams across development, testing, deployment, and post-go-live phases.
• Mentor and upskill developers and architects on ServiceNow modeling, architecture, and best practices.
• Maintain awareness of ServiceNow roadmap and emerging capabilities to guide client innovation. Requirements:
• 7+ years of experience designing and delivering ServiceNow solutions, with a minimum of two years in a technical leadership role performing full lifecycle implementations.
• Strong expertise in ServiceNow platform architecture and hands-on configuration across multiple modules.
• Demonstrated understanding of relevant enterprise processes.
• Certified ServiceNow System Administrator (CSA) and Application Developer (CAD); additional CIS certifications strongly preferred.
• Strong communication and client management skills—comfortable working with stakeholders from end-users to C-suite across both technical and non-technical audiences.
• Proven ability to lead solution design extensively across the ServiceNow platform.
• Experience working with agile delivery methodologies.
• High attention to detail, able to meet tight deadlines while setting and maintaining clear client expectations.
• Passion for continuous learning, modern architecture practices, and building better ways of working.
• A future-focused mindset and the ability to help clients envision and move toward long-term digital goals. Benefits

Slalom is committed to providing a comprehensive benefits package that supports our team members' well-being and career growth.

• Meaningful time off and paid holidays.
• Parental leave.
• 401(k) with a match.
• Range of choices for highly subsidized health, dental, & vision coverage.
• Adoption and fertility assistance.
• Short/long-term disability.
• Well-being reimbursement account.
• Discounted home, auto, and pet insurance. About Us

We're a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always.

We're trusted by leaders across the Global 1000, many successful enterprise and mid-market companies, and 500+ public sector organizations to improve operations, drive growth, and create value.

We believe that together, we can move faster, dream bigger, and build better tomorrows for all.