ServiceNow Senior Developer
Tata Consultancy Services
Raritan, NJPosted 1 day ago
Must Have Technical/Functional Skills
Experience
- Typically requires 5-8+ years of experience with ServiceNow, with a focus on ITSM, HRSD, and/or ITOM modules.
- Experience with ServiceNow modules HRSD , WSD ( Workplace Service Delivery ) , Source to Pay modules
- Experience with scripting, business rules, UI policies, and other ServiceNow customization features.
- Experience with CMDB/CSDM, Discovery, and Service Mapping.
- Experience with ServiceNow integrations with third-party systems.
- Experience with ITIL principles and best practices.
Technical Implementation: Develop, implement, and test technical solutions within ServiceNow, including integrations with third-party systems.
Scripting and Configuration: Configure ServiceNow using scripting (UI Policies/Actions, Business Rules, Client Scripts, Jelly scripting, Angular JS).
Process Optimization: Understand and apply ITIL principles, focusing on process standardization and improvement within ServiceNow.
Problem Solving and Troubleshooting: Resolve escalated issues, defects, and user inquiries within ServiceNow.
Documentation: Maintain technical documentation for application design and code generation.
Integration and Testing: Perform component and system integration testing.
Continuous Improvement: Stay updated with new technologies and best practices within the ServiceNow ecosystem.
Collaboration: Work effectively with various teams and stakeholders across the organization.
Mentorship: Guide and mentor junior team members.
Roles & Responsibilities
ServiceNow Expertise
Strong understanding of ServiceNow platform, modules (HRSD, ITOM, ITSM), and functionalities.
Scripting And Programming
Proficiency in ServiceNow scripting languages (JavaScript, Jelly scripting, Angular JS).
ITIL And Process Knowledge
Familiarity with ITIL principles and best practices for IT service management.
CMDB And CSDM
Experience with CMDB (Configuration Management Database) and CSDM (Configuration Services Database).
Integration Experience
Hands-on experience with ServiceNow integrations, including third-party systems and MID Servers.
Problem Solving And Analytical Skills
Ability to diagnose issues, identify root causes, and develop effective solutions.
Communication And Collaboration
Strong communication and interpersonal skills for effective collaboration with various stakeholders.
Technical Documentation
Ability to prepare clear and concise technical documentation.
Generic Managerial Skills, If any
- Create and execute development plans as appropriate to meet changing needs and requirements.
- Good Communication and presentation skills, Client handling
- Thought leadership – Steer the team towards success by creating a trust environment.
- Good at creating required information for Reporting and Dashboards
Salary Range: $120,000 - $140,000 a Year
TCS Employee Benefits Summary
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
