ServiceNow Senior Developer

Must Have Technical/Functional Skills

Experience

• Typically requires 5-8+ years of experience with ServiceNow, with a focus on ITSM, HRSD, and/or ITOM modules.
• Experience with ServiceNow modules HRSD , WSD ( Workplace Service Delivery ) , Source to Pay modules
• Experience with scripting, business rules, UI policies, and other ServiceNow customization features.
• Experience with CMDB/CSDM, Discovery, and Service Mapping.
• Experience with ServiceNow integrations with third-party systems.
• Experience with ITIL principles and best practices.

Technical Implementation: Develop, implement, and test technical solutions within ServiceNow, including integrations with third-party systems.

Scripting and Configuration: Configure ServiceNow using scripting (UI Policies/Actions, Business Rules, Client Scripts, Jelly scripting, Angular JS).

Process Optimization: Understand and apply ITIL principles, focusing on process standardization and improvement within ServiceNow.

Problem Solving and Troubleshooting: Resolve escalated issues, defects, and user inquiries within ServiceNow.

Documentation: Maintain technical documentation for application design and code generation.

Integration and Testing: Perform component and system integration testing.

Continuous Improvement: Stay updated with new technologies and best practices within the ServiceNow ecosystem.

Collaboration: Work effectively with various teams and stakeholders across the organization.

Mentorship: Guide and mentor junior team members.

Roles & Responsibilities

ServiceNow Expertise

Strong understanding of ServiceNow platform, modules (HRSD, ITOM, ITSM), and functionalities.

Scripting And Programming

Proficiency in ServiceNow scripting languages (JavaScript, Jelly scripting, Angular JS).

ITIL And Process Knowledge

Familiarity with ITIL principles and best practices for IT service management.

CMDB And CSDM

Experience with CMDB (Configuration Management Database) and CSDM (Configuration Services Database).

Integration Experience

Hands-on experience with ServiceNow integrations, including third-party systems and MID Servers.

Problem Solving And Analytical Skills

Ability to diagnose issues, identify root causes, and develop effective solutions.

Communication And Collaboration

Strong communication and interpersonal skills for effective collaboration with various stakeholders.

Technical Documentation

Ability to prepare clear and concise technical documentation.

Generic Managerial Skills, If any

• Create and execute development plans as appropriate to meet changing needs and requirements.
• Good Communication and presentation skills, Client handling
• Thought leadership – Steer the team towards success by creating a trust environment.
• Good at creating required information for Reporting and Dashboards

Salary Range: $120,000 - $140,000 a Year

TCS Employee Benefits Summary

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.