Lead ServiceNow Developer

Sr Software Engineer Job Description

The Senior Software Engineer plays a key role in the development and maintenance of ServiceNow code, focusing on implementing new capabilities and features, enhancing performance, and ensuring maintainability. This role also contributes to Agile planning, provides expert advice, and stays updated on emerging trends.

Key Responsibilities:

• Collaborate with Product Management to understand customer and end-user challenges and design effective solutions.
• Recommend improvements to processes, technology, and interfaces to enhance team effectiveness and reduce technical debt.
• Anticipate capacity requirements for component usage and identify limitations.
• Provide input on story sizing, backlog grooming, and release planning.
• Contribute to product and solution designs to address critical issues and complex problems.
• Develop solutions across multiple ServiceNow products to meet stakeholder needs.
• Perform troubleshooting and investigations as needed.
• Provide ongoing support, monitoring, and maintenance of deployed products.
• Mentor and provide technical guidance to less experienced software engineers.
• Actively participate in the engineering community, stay updated on new software technologies and best practices, and share insights with the organization.

Skills and Qualifications:

• Ensure adherence to relevant technical strategies, policies, standards, and practices.
• Design, code, test, correct, and document ServiceNow scripts, workflows, triggers, and actions according to agreed specifications and standards.
• Familiarity with ServiceNow's Common Service Data Model (CSDM).
• Extensive experience in IT Operations Management (ITOM).
• Extensive experience in engineering and operations, with a background in developing and managing a CMDB.
• Participate in reviews of own work and lead reviews of colleagues' work.
• Manage ServiceNow enhancements to improve business performance.
• Strong analytical and troubleshooting skills.
• Experience with Agile application development practices.
• Strong ITSM product and development experience.

Benefits:

The company offers eligible employees flexibility in taking vacation with pay, seven paid holidays throughout the calendar year, and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.