Software Asset Support Specialist

Job Title: ServiceNow Administrator

We are seeking an experienced ServiceNow Administrator/Developer to support, administer, and maintain our newly implemented IT Service Management (ITSM) module. This role is crucial for ensuring the ongoing performance, reliability, and enhancement of our ServiceNow environment.

Key Responsibilities:

• Serve as the primary administrator for the ServiceNow ITSM module.
• Monitor system health, performance, and functionality.
• Ensure adherence to platform governance, change control, and development standards.
• Conduct root cause analysis for incidents and implement permanent fixes.
• Manage incident and request queues related to ServiceNow issues.

Required Skills & Qualifications:

• 3+ years of experience as a ServiceNow Administrator or Developer.
• ServiceNow Certified System Administrator (CSA) – Required.
• Experience preparing a platform for expansion, particularly with Public Sector Digital Services or other ServiceNow.
• Experience with JavaScript, Glide scripting, and ServiceNow APIs.
• Familiarity with ServiceNow update sets, scoped applications, and integrations.

About Us:

We are a leading IT services company that supplies IT staffing, project management, and delivery services in software, network, help desk, and all IT areas.