Service Now ADMIN
Tata Consultancy Services
Waltham, MAPosted 2 days ago
Must Have Technical/Functional Skills
- Strong knowledge on JIRA, JIRA ALIGN and Confluence administration.
- Manage different project stakeholders expectations and work requests, resolve on priority
- Work with Onsite / Offshore model to manage and prioritize the work
- Administration, onboarding and customization of Jira projects, Confluence Space
- Automation and solutioning for user requirements and best practices using Automation for Jira, SIL Manager
- Administration of Jira Align. Onboarding new portfolio, ART and teams. Integrating existing teams to Jira Align
- Restructuring ARTs and Teams in Jira Align
- Migration of Jira projects and Confluence spaces from once instance to another.
- Migration of Jira Align work items from one connector to another
- Helping users understand the best practices of using Jira and Confluence
- Custom reporting using Eazybi and Powerbi
- Manage and work with Jira addons like Xray Test management, Structure and confluence macros like Confi-forms
- Work on POCs for new implementations and integrations
- Optimize instance performance by cleaning up of inactive schemes and field context cleanups
- Work closely ServiceNow team for troubleshooting integration issues
- Work closely with IAM team for resolving access provisioning issues
- Working application related Jira / Confluence Incidents
- Closely work with Atlassian support, Appfire and Eazybi support for any technical issues and bugs.
Roles & Responsibilities
- Manage different project stakeholders expectations and work requests, resolve on priority
- Work with Onsite / Offshore model to manage and prioritize the work
- Administration, onboarding and customization of Jira projects, Confluence Space
- Automation and solutioning for user requirements and best practices using Automation for Jira, SIL Manager
- Administration of Jira Align. Onboarding new portfolio, ART and teams. Integrating existing teams to Jira Align
- Restructuring ARTs and Teams in Jira Align
- Migration of Jira projects and Confluence spaces from once instance to another.
- Migration of Jira Align work items from one connector to another
- Helping users understand the best practices of using Jira and Confluence
- Custom reporting using Eazybi and Powerbi
- Mana ge and work with Jira addons like Xray Test management, Structure and confluence macros like Confi-forms
- Work on POCs for new implementations and integrations
- Optimize instance performance by cleaning up of inactive schemes and field context cleanups
- Work closely ServiceNow team for troubleshooting integration issues
- Work closely with IAM team for resolving access provisioning issues
- Working application related Jira / Confluence Incidents
- Closely work with Atlassian support, Appfire and Eazybi support for any technical issues and bugs.
Salary Range: $110,000 - $120,000 a Year
TCS Employee Benefits Summary
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
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