Service Now ADMIN

Must Have Technical/Functional Skills

• Strong knowledge on JIRA, JIRA ALIGN and Confluence administration.
• Manage different project stakeholders expectations and work requests, resolve on priority
• Work with Onsite / Offshore model to manage and prioritize the work
• Administration, onboarding and customization of Jira projects, Confluence Space
• Automation and solutioning for user requirements and best practices using Automation for Jira, SIL Manager
• Administration of Jira Align. Onboarding new portfolio, ART and teams. Integrating existing teams to Jira Align
• Restructuring ARTs and Teams in Jira Align
• Migration of Jira projects and Confluence spaces from once instance to another.
• Migration of Jira Align work items from one connector to another
• Helping users understand the best practices of using Jira and Confluence
• Custom reporting using Eazybi and Powerbi
• Manage and work with Jira addons like Xray Test management, Structure and confluence macros like Confi-forms
• Work on POCs for new implementations and integrations
• Optimize instance performance by cleaning up of inactive schemes and field context cleanups
• Work closely ServiceNow team for troubleshooting integration issues
• Work closely with IAM team for resolving access provisioning issues
• Working application related Jira / Confluence Incidents
• Closely work with Atlassian support, Appfire and Eazybi support for any technical issues and bugs.

Roles & Responsibilities

• Manage different project stakeholders expectations and work requests, resolve on priority
• Work with Onsite / Offshore model to manage and prioritize the work
• Administration, onboarding and customization of Jira projects, Confluence Space
• Automation and solutioning for user requirements and best practices using Automation for Jira, SIL Manager
• Administration of Jira Align. Onboarding new portfolio, ART and teams. Integrating existing teams to Jira Align
• Restructuring ARTs and Teams in Jira Align
• Migration of Jira projects and Confluence spaces from once instance to another.
• Migration of Jira Align work items from one connector to another
• Helping users understand the best practices of using Jira and Confluence
• Custom reporting using Eazybi and Powerbi
• Mana ge and work with Jira addons like Xray Test management, Structure and confluence macros like Confi-forms
• Work on POCs for new implementations and integrations
• Optimize instance performance by cleaning up of inactive schemes and field context cleanups
• Work closely ServiceNow team for troubleshooting integration issues
• Work closely with IAM team for resolving access provisioning issues
• Working application related Jira / Confluence Incidents
• Closely work with Atlassian support, Appfire and Eazybi support for any technical issues and bugs.

Salary Range: $110,000 - $120,000 a Year

TCS Employee Benefits Summary

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.