Service Now ADMIN

Tata Consultancy Services

Tata Consultancy Services

Waltham, MA

Posted 2 days ago


Must Have Technical/Functional Skills

  • Strong knowledge on JIRA, JIRA ALIGN and Confluence administration.
  • Manage different project stakeholders expectations and work requests, resolve on priority
  • Work with Onsite / Offshore model to manage and prioritize the work
  • Administration, onboarding and customization of Jira projects, Confluence Space
  • Automation and solutioning for user requirements and best practices using Automation for Jira, SIL Manager
  • Administration of Jira Align. Onboarding new portfolio, ART and teams. Integrating existing teams to Jira Align
  • Restructuring ARTs and Teams in Jira Align
  • Migration of Jira projects and Confluence spaces from once instance to another.
  • Migration of Jira Align work items from one connector to another
  • Helping users understand the best practices of using Jira and Confluence
  • Custom reporting using Eazybi and Powerbi
  • Manage and work with Jira addons like Xray Test management, Structure and confluence macros like Confi-forms
  • Work on POCs for new implementations and integrations
  • Optimize instance performance by cleaning up of inactive schemes and field context cleanups
  • Work closely ServiceNow team for troubleshooting integration issues
  • Work closely with IAM team for resolving access provisioning issues
  • Working application related Jira / Confluence Incidents
  • Closely work with Atlassian support, Appfire and Eazybi support for any technical issues and bugs.

Roles & Responsibilities

  • Manage different project stakeholders expectations and work requests, resolve on priority
  • Work with Onsite / Offshore model to manage and prioritize the work
  • Administration, onboarding and customization of Jira projects, Confluence Space
  • Automation and solutioning for user requirements and best practices using Automation for Jira, SIL Manager
  • Administration of Jira Align. Onboarding new portfolio, ART and teams. Integrating existing teams to Jira Align
  • Restructuring ARTs and Teams in Jira Align
  • Migration of Jira projects and Confluence spaces from once instance to another.
  • Migration of Jira Align work items from one connector to another
  • Helping users understand the best practices of using Jira and Confluence
  • Custom reporting using Eazybi and Powerbi
  • Mana ge and work with Jira addons like Xray Test management, Structure and confluence macros like Confi-forms
  • Work on POCs for new implementations and integrations
  • Optimize instance performance by cleaning up of inactive schemes and field context cleanups
  • Work closely ServiceNow team for troubleshooting integration issues
  • Work closely with IAM team for resolving access provisioning issues
  • Working application related Jira / Confluence Incidents
  • Closely work with Atlassian support, Appfire and Eazybi support for any technical issues and bugs.

Salary Range: $110,000 - $120,000 a Year

TCS Employee Benefits Summary

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

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