Senior ServiceNow Architect

At Compucom Systems, Inc., we provide comprehensive IT managed services to empower a digital workplace for enterprises, mid-sized, and small businesses. Our goal is to allow clients to prioritize what matters most, and this is made possible by our dedicated, customer-focused team that embodies our core values: Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We are currently seeking a Senior ServiceNow Architect to join our talented team.

The ideal candidate will possess substantial expertise in ServiceNow architecture and integration, with an emphasis on IT Service Management (ITSM) and IT Operations Management (ITOM). This role will be central in designing scalable, efficient solutions that enhance IT operations, automate processes, and improve service delivery throughout the organization.

Key Responsibilities:

• Design and architect scalable, maintainable, high-performing ServiceNow solutions across various modules, including ITSM, ITOM, CMDB, SecOps, and custom applications.
• Lead the development of the ServiceNow roadmap and establish governance procedures for platform utilization.
• Collaborate with business stakeholders to gather requirements, define solution architecture, and ensure alignment with enterprise strategies.
• Create and maintain architectural diagrams, data models, and integration blueprints.
• Provide technical leadership and mentorship to developers and administrators on best practices.
• Evaluate new features, plugins, and integrations, providing recommendations for adoption.
• Ensure platform security, compliance, performance, and scalability through appropriate design principles.
• Oversee complex integrations with third-party systems using APIs, MID servers, and IntegrationHub.
• Facilitate design review sessions, ensuring development activities comply with architectural standards.
• Manage upgrades and maintain backward compatibility of customizations and integrations.
• Collaborate with ServiceNow product managers, business analysts, and enterprise architects.
• Engage with Account Teams on technical matters related to ServiceNow.

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field (Master's preferred).
• 7+ years of experience with ServiceNow, including at least 3 years as an architect.
• ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) in at least one module (ITSM or ITOM).
• Strong understanding of ITIL frameworks and processes.
• Familiarity with AI/ML capabilities within ServiceNow (e.g., Predictive Intelligence).
• Proven experience in ServiceNow application development, scripting, and workflows.
• Experience designing and integrating ServiceNow with enterprise systems (e.g., Active Directory, CMDB, Monitoring Tools, HR Systems).
• In-depth knowledge of platform architecture, MID servers, ACLs, and service portal design.
• Exceptional customer skills, with the ability to influence senior executives.
• Strong communication, leadership, and problem-solving skills.

Preferred Qualifications:

• ServiceNow Certified Application Developer (CAD) or Certified Technical Architect (CTA).
• Experience with Agile or DevOps methodologies.
• Experience integrating external AI/ML capabilities with ServiceNow.
• Familiarity with ITOM integrations with cloud platforms like AWS, Azure, or GCP.
• ITIL v3 or v4 Certification is a plus.

Wage Range: The starting annual salary for this position ranges from $93,750 - $137,500. Factors affecting pay may include geographic location, skills, education, experience, and other qualifications of the successful candidate.

Benefits: The Company offers competitive benefits, including medical, dental, and vision insurance, life and disability insurance, an Employee Assistance Program, paid holidays (up to 12 days annually), paid time off (minimum of 10 days annually, increasing with seniority), paid parental leave (minimum of 10 days), 401(k), and FSA/HSA pre-tax benefits.

This information is accurate as of the date of posting, and the Company reserves the right to modify this information at any time, subject to applicable law.

Expiration Date: 8/19/2025

Equal Employment Opportunity: Compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law.