Lead Software Engineer - ServiceNow Development

Join our dynamic team as a Lead Software Engineer, where your expertise in ServiceNow development will play a crucial role in enhancing and maintaining our platform. You will have the opportunity to innovate, develop new features, and mentor junior developers while working in an Agile environment. If you are passionate about software engineering and eager to make a meaningful impact, this is the perfect role for you!

Key Responsibilities:

• Collaborate closely with Product Management to craft innovative solutions that address customer needs.
• Propose enhancements to processes and technologies that will boost team efficiency and reduce technical debt.
• Anticipate component usage and proactively assess capacity requirements.
• Contribute valuable insights during story sizing, backlog grooming, and release planning sessions.
• Participate in product and solution design to tackle complex challenges and critical issues.
• Design and develop cross-Product solutions in ServiceNow to meet stakeholder objectives.
• Engage in troubleshooting to identify, analyze, and resolve issues swiftly.
• Provide ongoing support, monitoring, and maintenance for deployed ServiceNow products.
• Mentor and guide junior engineers to enhance their technical skills and knowledge.
• Actively participate in the engineering community, keeping up-to-date with the latest software technologies and best practices, and sharing your insights with colleagues.

Skills:

• Ensure adherence to relevant technical strategies, policies, standards, and best practices.
• Design, code, test, optimize, and document ServiceNow scripts, workflows, and actions according to established standards.
• Familiarity with ServiceNow's Common Service Data Model (CSDM) is essential.
• Extensive experience in IT Operations Management (ITOM) is a must.
• Strong background in handling a Configuration Management Database (CMDB).
• Engage in peer reviews to ensure and enhance code quality.
• Manage ServiceNow enhancements that drive business performance improvements.
• Demonstrate strong analytical and troubleshooting capabilities.
• Experience with Agile methodologies and modern application development practices.
• Deep knowledge of ITSM products and associated development processes.

Minimum Qualifications:

• Bachelor's degree in a related field with at least 4 years of experience, or an equivalent combination of education and experience.
• Mandatory certifications in ServiceNow system administration and/or application development (CSA, CAD).

Preferred Qualifications:

• ServiceNow Micro or Implementation Certifications.
• Agile Certifications.

Compensation:

The salary range for this position is between $99,000.00 and $165,000.00 per year, commensurate with the candidate's skills, abilities, and experience. Additional performance-based incentives may be available.

Benefits:

We offer a flexible vacation policy that allows eligible employees to take paid time off as needed, along with seven paid holidays and up to 160 hours of paid wellness time for personal or family health. Additional benefits include bereavement leave, civic duty leave for voting or jury duty, volunteer time off, military leave, and parental leave.